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Smart meter In-Home Display (IHD) has stopped showing cost of gas used but will show amount in KWH. How can I fix it?

  • 28 October 2021
  • 52 replies
  • 7399 views


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52 replies

Meter was working fine for both gas and electric. Now only electric costs show. Gas individual costs and combined usage just show amount used but no costs. Have unplugged, taken battery out etc. but no changd. Not seeing anything solved got similar within forum so apologies if I've missed anything. Ovo check reports

meters are talking fine to them.

Userlevel 7

Hey @gazz39,

 

Welcome to the OVO Online Community,

 

If you haven’t already, it would be worth reaching out to our Support Team - the easiest way to get in touch is via our webchat which you can access here.

 

As our community volunteer, @Blastoise186 has already mentioned another way to check this usage data, providing the meters are in communication with us, would be via the ‘usage’ pages of your online account or OVO app (download for Android or iOS) - There’s more info on this great guide:

 

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