SEEKA access request?

Hi ​@thereturn, I hope you’re well.

Thanks ​@Firedog, ​@Nukecad and ​@Blastoise186 for your continued help here - much appreciated. ​@Firedog could be right here about previously estimated usage, as estimates will cause the bar graph to look very static in comparison to when it’s based off actual usage.

​@thereturn I really hope this can all be cleared up for you quickly to avoid any further concern on your part. At the end of the day, you’ve complied with everything and have been very proactive in trying to get this resolved. Let us know when you’ve heard back about an appointment date, and keep us updated as to how this goes.

Next hiccup:

When your account moved on to the Orion platform on 22 September 2024, it was clearly configured for monthly reads only. That is an account setting; the meter itself slavishly records every half-hour’s usage every day and stores the numbers for 13 months, so they’re probably still there for the asking. It wasn’t until 22 January 2025 that this changed, which is why you can see daily meter readings from then on. We still can’t see whether the account was then, or is now, configured to request half-hourly usage data for billing. If it isn’t, you may want to have a look at ​@Ben_OVO‘s article:  How to choose how often your smart meters send us readings on your online account or OVO App | The OVO Forum. 

The image you shared of last month’s usage chart showed quite effectively that this year’s consumption (~5kWh/day) is significantly less than last year’s estimates (~8kWh/day). I don’t see any evidence of any metering fault or indeed any reason for the meter to be exchanged. At one stage you asked “How could I ever prove my real usage over the past months?”. Your meter contains the 20,000 actual recorded figures for the past year and a bit, and Loop will pretty much have retrieved them all, so that’s where you’ll see your ‘real usage’.

You won’t find out why Seeka have become interested in you until you manage to engage with OVO’s customer support or collections department. It seems pretty futile to speculate until then. 

Thanks Guys!

​@Firedog Yes, my mistake Im not fully literate in the nomenclature. I did mix up MPAN and serial. Thats was a hiccup on my part.

Apollo → Orion is a little more than a Hiccup on OVOs part.

“ I don’t see any evidence of any metering fault or indeed any reason for the meter to be exchanged. At one stage you asked “How could I ever prove my real usage over the past months?”. Your meter contains the 20,000 actual recorded figures for the past year and a bit, and Loop will pretty much have retrieved them all, so that’s where you’ll see your ‘real usage’.”

Thank you, thats very clear!
 

“You won’t find out why Seeka have become interested in you until you manage to engage with OVO’s customer support or collections department. It seems pretty futile to speculate until then”

It would be futile, if the stakes weren’t (potentially) so high. I dont want to be accused of theft of electric, thats not a civil crime… As the letters are letting me know the worst that could happen, you can surely appreciate why I felt it pertinent to know the full picture :)

I have contacted OVO.
We are waiting for a date from SEEKA.

Hey ​@Ben_OVO nice to meet you!

Firedog touched on my meter reading settings, the intervals at which they record.

afaik its always been half hourly but then I only access to any of this during August. You helped, I cant thank enough btw! 
 

Loop is showing this

 

It sounds like we are all agreeing a little on possibly 2024 having issues, 2025 might have different issues?

Im interested because Its important.
I want to help remedy whatever the sitch is, as you can see theres been a lot going on over a very long period. Good chance its all connected. Ive also been trying quite hard to bring this to OVOs attention over the years so excuse me for making hay whilst the sun shines :)

Of course I will update, as Ive mentioned before hopefully this thread can help people in future. Maybe even a resource for OVO.

Interestingly, whilst posting the above my reading has gone up for yesterday.

I shouldve screenshotted the first reading but it was around 7.4kwh before I got the meter readings screen shot and now is as below.

So maybe the meter isnt communicating every 30 mins, but every 12 hours? the sat and sun now match loop. Give or take .1

Over this next week Im attempting to keep each day the same as the last using minimal devices.

Let’s nail this fast. The meter records usage data for each half-hour slot during the day. It also takes a snapshot of the register(s) at midnight GMT every day. These data are salted away in the meter’s own datastore, usage data for 400 days, meter readings for 31 days. The oldest entries are deleted to make way for new ones.

You have given OVO permission to retrieve half-hourly data; this permission also stretches to the daily register readings. OVO sends (via an intermediary) requests to your meter regularly once a day asking it to send the previous day’s data and readings. In the good old days, this request-response happened soon after midnight. Nowadays, it’s more likely to take place in the afternoon, possibly even the evening. My own have occasionally been delivered 24 hours late.

There’s no ‘communicating every 30 mins’. 

Exactly right ​@Firedog, we just get a snapshot once a day, of the day’s usage.

From the screenshot ​@thereturn it looks like your usage pattern is quite consistent, with the higher usage on the weekend when, presumably, you might be at home for longer periods than you are during the week?

Of course I will update, as Ive mentioned before hopefully this thread can help people in future. Maybe even a resource for OVO.

​@thereturn absolutely this is going to be helpful for other people in the same situation as you, and many thanks for providing such detailed updates. Let’s hope you get a swift closure to all of this, and a full explanation as to why this has all happened.

​@Firedog OK…

Cool, the half hour thing is for what then? To help OVO be accurate… I dont think my meter has been accurate for the past 3 years lol

To help me view my usage better is the only benefit I can think of tbh

But yeah, below shows what youve described in action I would say

7am
 

5pm
 

You can see the correct cost has been adjusted, I wonder if on some of the other days that didnt happen and thats why its so high on say wednesdays and thursdays…

Id actually expect 28th to be higher than 27th, I put the washing machine on and came home slightly later too.

Im currently just using 1 light and the TV as an experiment.

​@Ben_OVO 
​@Nukecad 
​@Blastoise186 

We have had contact….

After I called on Friday to arange a date and was told there is no availability for 2 weeks Seeka were at my door again this morning!
BAFFLING….
Not sure why they lied to me?

They had my LLs number, again its on the front door and I had provided it, and asked if he could come down, he said “ring 20 mins ahead im not far actually” they said they were already at the house.

I dont think the LL was particularly impressed.

They opened the box and checked out the meters and though why is there wires coming out of them, “there are 3 flats” the LL explained…

“oh”

“can we go in that flat?”Ll called me, I just asked why, they said to plug something in. Then they decided if they “cant get into upstairs flat theres no point going into this one, so will just take a reading and report that to OVO and looks like everythings fine. we’re off”

they did a reading, 250kwh Ive used since last period. Ill have tto get the abacus cos OVO bill 22nd-22nd and then show my monthly usage as 1-28/20/31 About £58(ex)
bearing in mind last billing period was 7 days ago, Im not sure thats right.
but also, I wasnt at the premesis. My LL relayed everythng back to me is all.

Luckily, my LL is a fully qualified and certified electrican. I dont know the “level” but hes fully informed on this sort of stuff.

Could we add an option to actually look at the billing period on our accounts?
Can I request the details from todays visit at all?

So yeah, thats where we’re at!
 

It’s already there for each month, and the current ongiong one gets updated daily.
Just scroll down the home page.

If you want to see the daily meter readings there is a Meter readings page for.

Or if you mean on the graphs, i seem to recall that it has beenasked for but they say they can’t do it.