SEEKA access request?

 hey ​@Nukecad Ive contacted everyone. The delay is now in Seekas availability really, both me and the LL want this fixed before escalation. I imagine Ill find out Monday and we can get them round when they first offer :)

Ill update what the findings will be, lets move on from the conduct so far and lets just focus on;

“A sudden drop in energy use could indicate that the meter has been bypassed.

(And bypassing any meter is a safety issue, no matter how it has been done). “

 I suppose, yeah.
Remember they have been out earlier this year, I think they were probably aware of an issue before the start of Oct. I just want to explore that a bit.
I hope Im OK posting this next image, as its current, pls just delete it not ban me if not.

(On a side note, I think that OVOs pov there is a little ironic, we’re encouraged to save money by switching things off or whatever but clearly thats a double edged sword in some cases!)

Billing period is usually 22nd to 22nd I think? 
Sept was fairly on trend to last year and the drop is only slight here for the 10 days in oct.
OVOs resources are surely much better than mine but I dunno if that tiny drop now is the root cause of concern.

I think it has to be from much earlier in the year. I mean, look at it, man. I didnt post every month  but theyre all the same from Jan to now this year. Last year was flat this year its all over.
Shouldnt we expect a regular drop now Im trying to use less?
In that regard, when my meter may have beeb over reporting in summer, Im grateful OVO wanted to come out. If they’d had let me know then Id have been all over it with em lol

Its clear the meter has issues, which of course could mean tampering but doesnt rule out just general errors and issues with the hardware. I dont think Im in trouble or anything, obviously if something physical has happened to the meter Im worried Im the first flipping suspect but I dont want to put any energy into that anymore, at all.

With the previous visit being unsuccessful would they have records of that? I dont even know who “they” would be but Im unsure when anyone visited so that would be interesting to know. To gauge the length of the issues I mean. Suppose I could ask the LL but hes not gonna be as accurate I guess.

How could I ever prove my real usage over the past months?
Are OVO gonna ever contact me?
Its all a bit mad this.

Just a quick mention…

While myself and ​@Nukecad are not Forum Moderators ourselves, we do work closely with them and have a pretty good grasp as to what causes users to get banned (and what doesn’t).

As far as I can tell, I’m not seeing any behaviour from you that indicates a ban is required. You’re asking legitimate questions that need answers and that’s what the OVO Forum is designed and intended for. We never ask the Forum Moderators to even consider banning folks who genuinely need our help as we much prefer solving problems over making them worse.

Your situation is one that comes under the category of needing us more than ever, hence why we’re helping out as best we can. As long as you bear this in mind, I think we’re good to keep going. The BanHammer is powerful, but we don’t swing it unless we have to - and you don’t deserve to see if come out of the cupboard.

You deserve to get all the help we can offer, so please keep working with us and we’ll do what we can.

thanks ​@Blastoise186 Im grateful for the help!

We are trying our best to help from our different experiences of the odd situations that do happen.

Often we know, and have experience of,  things when they don't go like they should do.

And that's when help, or just some support, from people who understand what is happening may be needed

Your usage charts suggest that your consumption was being estimated until ~24 January 2025. After that, it looks as if actual smart data are being used, unless the OVO wizards suddenly found a better way of representing estimates. I find it difficult to say whether the alleged estimates were bigger or smaller than actual usage.

Are you seeing actual meter readings on the Billing history page? Daily, or less frequent? Scroll back to December/January to see whether readings have been labelled Smart since then. A day’s usage on the Month usage view uses the difference between daily meter readings to find the day’s consumption. It will not be precisely the same as the sum of half-hourly data on the Day usage page. 

Billing may have wondered why there is a big difference between the estimates they were making and the actual consumption reported by your meter. 

My interest has certainly piqued, I wrote this yesterday afternoon but got side tracked.

Ive been looking at the phantom loads, the base power my house is using. no interesting fluctuations there. But to do that I couldn't use the OVO page but instead the loop app. Going through the days I noticed they didn't correlate with the OVO sites steadiness during 2024.

I wonder if the meter was reporting correctly in 2024.
in 2023 my usage is very low, I cant show this through OVOs site.

that's from my loop app.
2024 average is way higher than 2023.
2025 has a similar jump, but back down to nearer 2023 levels.

Could 2024 have been over recording?
Could 2025 be under recording?
Could that be the other way round?

Lets look at daily and monthly usage.

I just don't know which year is accurate cos I cant get a comparison through OVOs site for 24/23 which is really my only reliable source.

The usage creeps up over the week according to the bar graphs I posted previously from my OVO online account, is it guessing where it should be by the end of the week maybe?
I use the heating more when Im home. Im home more on weekends, could the boiler be failing drawing extra power? 

Maybe something I have has gone faulty?

My usage seems higher this year than it should be over summer.
I have a text file from July 24 about my Gas, I had an inkling something was wrong with that then too. 
Im not sure why I left it.

I really cant be bothered with OVOs dysfunctionality.

hey ​@Firedog 

thanks, that's what Im starting to think too now.  

the billing history doesn't go that far back but each month is the same as below, the furthest I could go.

But I did find this under  Meter Readings, again this was the limit.
 

"Billing may have wondered why there is a big difference between the estimates they were making and the actual consumption reported by your meter. "

Do you think they'll replace the unit?

looking at bank statements I was still on payg for electric on 2nd July in 2023
I cant see any other payments from either of my banks other than gas ( my gas is still payg) until October 1st 2024. It literally says "First Payment OVO ENERGY" on my bank statement.

That means my DD wasn't going through or even setup until October 24? Thats 15 months from Aug 23-Oct 24 I couldnt pay.
I didn't have access to my account, why didn't OVO contact me instead of letting me rack up a debt?

And don't think I didn't contact them over this period asking for access, I called, I emailed, I online chatted, I have posted and lurked on here over the past 18 months at least. 

Ive kept receipts for everything this time...

Because of the errors handling my accounts I am still here.

Eurgh...

Some time in 2023 I left BOOST PAYG for a PAYM account. Which became an OVO one, I started the application in May 2023. It was supposed to be both gas and electric.

I got this email at the start of July 2023 and the one below a week later

I noticed this today on my online account page at the bottom of the Billing History page

I still didn't gain access to the account until a message to Big ​@Chris_OVO  prompted OVO to fix it around August 2025

Theres pages and pages about others experiences here full of misinformation and fabricated excuses. It just needed the email address to be changed for gods sake!

Above shows a rough timescale. I had problems getting onto PAYM from May 2023 to August 2025. 

Thats 27 months

Prior to that I was fighting the BOOST PAYG overcharge mistake.

The reason I left payg was due to the flood of letters sent out from 2022 in error by BOOST. I was caught up in that with a payg only meter suddenly having a huge 4 figure debt stuck on it. PAYM was supposed to be more accurate and cost effective.

When I received that bill I got onto it straight away, knew it was a simple mistake. And I never had to pay a penny of it during the dispute, but BOOST/ OVO was a stubborn beast. Of course it was all resolved in due time BUT IT WAS AWFUL.

Whats going on now lol?

Im tired.

I would stick to the point -

You NEED to make an appointment and allow Seeka access to inspect the meter.

If you don’t do that then they will be going to court to get an entry warrant.
YOU will be liable for the costs of obtaining that warrant, and the costs of enforcing it.

Right now what may, or may not, have happened in the past is not the important thing to be looking at.

Your current task is to get Seeka off your back.

One hiccup at a time. The MPAN refers to the supply to the premises. It says nothing about what equipment if any is metering that supply. Any bill you have for this supply will show both the MPAN and the relevant Meter Serial Number (MSN). You could be helpful and tell your landlord what your meter’s MSN is so this silly situation doesn’t arise again. 
  

A smart electricity meter’s serial number usually looks something like this: