SEEKA access request?

A few hours ago I found Seekas website, I dont know if I can link to it to its but its just their name .co.uk.

There isnt much on there and you can only email them, they show the email if you dont want to use the form, Ive just asked them to reply with a contact number.
 

Why are you doing that rather than responding to the letters that you say you have received?

If those letters need a response from you then they will tell you how to do that, and there will be a deadline to respond by.
Doing anything else, ie. responding in a different way is just wasting time.

Lets take a step back here;

Reading back I note that you have never actually said what was in those letters.
You don’t say what they were telling you, or asking you to do.

Are they simply asking you to make an appointment for them to come round and look at the meters when it is convinient to you?

Or are they asking you to do something else?

Or are they just letting you know what they are going to do on a certain date? So don’t need a response.

@Nukecad 

“why are you doing that rather than responding to the letters”

The OVO number isnt available when Im available.

Chris_OVO suggested
“ If the meter for your property is located on your landlord's premises, I recommend starting a conversation with Seeka.”

I did manage to hide for an hour or before close today to get hold of OVO.
58 minutes, after being hold it took.
The number that I am told to ring I get a lad who has to relay everything I say to another department that I cant speak to.
They were more interested in reminding my about my DD, which I am paying and they acknowledge that. 

THAT is the waste of time.

Ive contacted OVO, Seeka, this forum and explained if Im not available they can try the LL and provided his contact, I have spoken with him too.
Im fully co-operating. What else should I do? Quit my job or close the entire venue for a day to wait for a 10 minute visit?

Furthermore, Seeka arent available for another 2 weeks and can only be available mon-fri during standard working hours.

But they need to conduct a Safety Check, urgently.
So am I in danger??

Speaking with my landlord, we have already had our meters checked.
They contacted him, his phone number is on the front door “for emergencies call 07xxx”
They, sorry, someone was already at the door. LL came and let them in.
They couldnt work out which was my meter, theyre labelled and they have possession of the MPAN

Please take my concerns a little more graciously. 

You’re right, I havent mentioned exactly what was in the 2nd more serious letter but I did say “ Past week or so Ive been having calls and have had two letters from SEEKA who just work on OVO’s behalf to get meter readings.”
Before starting this thread I believed they just wanted to check the meter which is fine but odd, theyve been out already. Maybe not Seeka but someone and with the the way theyre acting now and who they are Im glad Ive started this thread..

Im afraid I dont have the first letter, it was basically the same but without the warrant bit, a phone call on the same day too just to explain they need to check my meter is anyone in?
The second letter:

Just going through my emails etc to see if Ive had any correspondence.

There isnt, which suggests I should be in little danger of Seeka changing my meter.

Just a quick timeline so far

6th Oct I did receive an email reminding about a payment support plan having a week left to complete. 
This is something Ive already done, or at least thought I had regarding my £80 DD which went through on 1st Oct.

10th Oct, the first visit and phone call frim the private number. Letter from Seeka with ovo contact

13th Oct, 2nd visit no call this time and letter left is similar but more serious than the first. 

I miss spoke in my original post, the calll on the sunday was completely unrelated spam calling. It also was an 033 number but nothing to do with this.

21st Oct, started this thread

23rd Oct, contacted Seeka as advised on here

24th Oct, contacted OVO

Hmm…

Based on the letter, you need to talk to OVO, not Seeka to arrange the visit unless Seeka reaches out to you directly.

This doesn’t sound like a debt matter...

Hey ​@Blastoise186

Following the advice from this thread, Ive spoken to everyone.

Its not a theft matter either, its a billing/meter error. Chill with that lol

Ill try explain in my next post :)

Ive found the problem.

Ive got to eat my hat a little here.
My usage IS different. Well, at least according to the meter.

The devices I have on and how long theyre on hasn't changed, I don't use an electric heater anymore so that will have brought at least this month down noticeably.

I don't know if my bills are higher or lower as a result though, I don't know if my cost has gone up with rising costs or because of this. Last summer the months were £45 this summer more like £60, suppose Ill have to look into all THAT next then

This is what Ive found now Ive stopped panicking about the whole door and warrant thing

IN 2024
 summer, may to sept around 100kwh a month in 2024
 winter, from October to like feb, around 300kwh a month in 2024

 average 2.5-5kwh a day during the summer 
 8-10kwh a day in the winter months

IN 2025 
 summer, may to sept around 160kwh a month  
 and winter, from October, well I haven't got there yet but today Im at just over       150kwh and theres another 7 days left of the month.

There is no obvious daily average in 2025, stay with me…


in 2024 the days were super steady, just like the majority of the days in this bar graph. Jan 2025. You can see how steady it is until around the 24th Id say.

And this continues, the next two charts show months at the start of 2025. Look how dramatic it is.

Here I could compare the months for each year at the same time:

 

So the meter that used to show my kwh now looks like a seimic activity graph!
There does seem to be a pattern of Sundays being the most expensive day. But I’m not experimenting with a flux capacitor or anything.


Excuse my laziness, I asked ChatGPT for a summary.

 

So the letter demanding I let them in for some unknown reason SHOULD have been.

“Occupier, your meter is miscommunicating and could be costing you money, please arrange an apoointment with us soon” 

Heres an example:
similar bar chart to what I posted .jpg

I guarantee that would begin instant engagement rather than “open ya door or I break it in! er… er its SAFETY!!!” lmaoo

I dont care to hear the whys, I work to a very professional standard and OVO will be regulated to its own standards. We also have to deal with debts nad recovery. This whole thing has turned me into a headlesss chicken once the headless chickens from Seeka turned up!

Send an email, physical letter, text message or phone your customer. Not rent some jumped up 22 year old with a clip board and a smartphone to put the pressure on.

I havent done anything, OVOs meter has gone mental.
Dont threaten me over a simple error.

AGAIN!!!!

The one message Id like to get across to OVO is, just be transparent.

Its a problem thats been going on all year so Im not in danger, ergo no safety check needed.

Its not urgent until my usage drops below my expected, although I suppose someone has been out before over the summer but they soon gave up as they were obviously unequipped to do their job

No one has contacted me until the 10th of October. Maybe they tried contacting the LL, I dont know.

Im aware Im being snarky but what the hell do you expect? This is the language that OVO understand and engage with.

 

If you havent broken the law butI are being faced with a Seeka letter/visit, dont do what I did and ask here…

Have a cup of tea, first.

Then, check your account, look through the months and try and compare. At least to give you an idea of what might be going on.

Your IHD might not be accurate or “smart” enough to show these comparisons. You can only go back about 6 months though on the account.

I use a free app, Loop, this is very good but again you cant overlay the same month from different years like I did above.

When you contact the OVO number be prepared for a bit of to and fro, you wont speak to the people you need to, You wil get the SA call centre who will relay messages back to bristol asking for advice. I have posted the bristol number before but it was removed so I wont be doing that again.

I have posted that number a lot on the OVO/BOOSTfailing customers facebook page.

The UK number is really only for once you have a complaint number and case, then they deal with it over here. Im not recommending it but making people aware of it.

Seeka work 9-5 mon to friday only, so again be aware of that.
They arent instantly available and you should expect a 2 week wait for the next slot.
You can ask they call ahead so you can get back to your home if youre not in.
When they arrive they will annouce themselves and show you their ID, you can ask to look at it properly but lets be honest if the dude you arranged to come has come on time, in his branded uniform and van its unlikely to be an imposter. Best to be safe though, innit?

Ill update the time line when there is a reason to.

 

I don't use an electric heater anymore so that will have brought at least this month down noticeably.

And that may be why they want to inspect your meter.

A sudden drop in energy use could indicate that the meter has been bypassed.
(And bypassing any meter is a safety issue, no matter how it has been done).

Nobody is accusing you of anything, but if they have a concern they will want to check, and sooner rather than later.

And being honest: The more you delay then the more suspicious they are going to be that something ’iffy’ may be going on.

So yes, you do need to take this seriously and arrange a time when someone (not necessarily yourself) can let them in to inspect the meter.
If you don’t then it isn’t going to go away -T hey wiill get a court warrant and enter anyway, and you will be liable for any costs associated with them having to do that.

PS The letter is a standard type of warning letter they will send out if/when you have already missed appointments.
(It’s obviousy a standard pre-printed letter, it has spaces to write different names and numbers in as needed).

The wording is strong, but if you read it calmly you see that it’s not saying they are going to court, only that they might have to if you don’t agree to an appointment.

In orther words the letter is simply saying - Please contact us/someone and arrange for us to be able to inspect the meter.

PPS. They’ll need more than just a change in energy use before a judge will grant them a warrant. They’ll need to show a much stronger reason for suspicion than just that.
However failing to engage and allow them to  inspect the meter would be upping the suspicion level.

“If Access is not agreed and permitted …...”
then we have no other choice than to apply to a court for a warrent to enter without permission.
“If we obtain a Warrant, this will give us the right to enter your property and check your meter(s).”