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samwatling
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May 19, 2017
Solved

Pipit 500 In Home Display (IHD) showing incorrect prices - why?

  • May 19, 2017
  • 78 replies
  • 10400 views
Good morning.

Ever since I've had my Smart Meters installed, my IHD has definitely been showing incorrect rates, even if you take into account that it shows VAT and My Ovo doesn't.

How do I get this corrected on the IHD so the estimated spend figures in £ are correct?

Under Electricity on the IHD the tariff is 'NEWENERGY' and Gas is 'Ovo Variable'.
Best answer by Tim_OVO

Updated on 06/10/25 by Ben_OVO


Your Pipit In Home Display (IHD) should be updated with your plan prices via your Smart Meter. If you’ve recently started a new plan it may take a few days for this information to be updated.

 

As you mentioned, the IHD will show your prices including VAT, and the ‘Plan’ page of your online account or OVO app (download for Android or iOS), shows the same rates excluding VAT. You can find out how to do this here:

 

 

If your unit prices and standing charges are different by more than 5% and it’s been over a week since your plan started, reach out to the Support Team - we might need to check that the IHD is paired and the correct tariff has been updated on your meters.

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account. This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

78 replies

Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
May 22, 2017

Updated on 06/10/25 by Ben_OVO


Your Pipit In Home Display (IHD) should be updated with your plan prices via your Smart Meter. If you’ve recently started a new plan it may take a few days for this information to be updated.

 

As you mentioned, the IHD will show your prices including VAT, and the ‘Plan’ page of your online account or OVO app (download for Android or iOS), shows the same rates excluding VAT. You can find out how to do this here:

 

 

If your unit prices and standing charges are different by more than 5% and it’s been over a week since your plan started, reach out to the Support Team - we might need to check that the IHD is paired and the correct tariff has been updated on your meters.

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account. This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
S
Rank 1
samwatlingAuthor
Rank 1
May 22, 2017
Tim, thanks for your prompt response. I've sent you a PM - mine are definitely out by >5%.
    G
    Newcomer
    gloann
    Newcomer
    July 25, 2017
    I'm new to this forum, so my questions have probably already been discussed. Anyway, regarding my smart meter, I am obviously paying for the electricity for it. How much does it cost to run?

    I have just received my latest bill which came to £21.25. OVO have estimated my next bill as £76.43, which is 189% more than this month. It's the height of summer, no heating on, why would my bill be so high?

    Another point: my smart meter states my estimated bill to be £90.98. Question: A) why is it estimated when the smart meter is supposed to accurately state amount of electricity used?

    Finally, I check my meter each morning and there always seems to be some huge surge overnight as though I have switched everything on before I go to bed. However, when I check it later in the day, the graph drops down considerably. What's that all about?

    Needless to say I am not impressed with these meters. I don't think there's anything 'smart' about them. I always happily read my meter myself and wish I had left it like that.
    A
    Anonymous
    July 25, 2017
    Hey @gloann

    I’ve moved your query to another topic which answers your estimated bill query. Please take a look at Tim’s ‘best answer’ at the top of the page.

    Smart meters are free of charge and having them fitted won't have a direct effect on your costs - but it will make your billing more accurate. So, if you weren't giving us regular meter readings before and we were estimating your usage to be lower, the new smart meter readings will update your account.

    Although there is no cost to run the smart meters, you will be paying a daily standing charge that covers the costs of the pipes and power lines that carry gas and electricity into your home.

    You also referred to a graph showing inconsistent energy use, could I confirm where you are looking at this?

    Thanks,
    Emily
    H
    Newcomer
    Hoppity
    Newcomer
    July 27, 2017
    I have changed my plan from variable to fixed but our energy usage display still shows us on the the higher variable rates 36 hours later. When will the correct pricing be set?

    Hoppity
    Hoppity
    A
    Anonymous
    July 28, 2017
    I have changed my plan from variable to fixed but our energy usage display still shows us on the the higher variable rates 36 hours later. When will the correct pricing be set?

    Hoppity

    Hi @Hoppity

    I've moved your post over to an existing topic which best answers your query. For more information please have a look at Tim's 'best answer' at the top.

    Hope this helps,
    Emily
    H
    Newcomer
    Hoppity
    Newcomer
    July 29, 2017
    Thanks for the response but it doesn't answer my question. I am on Better Energy and the monitor still has me on the variable plan - confirmed by both the code name for the plan and the VAT inclusive prices for the West Midlands. So the question still stands, when is my meter going to update to reflect my current plan?

    Hoppity
    Hoppity
    Lucy_OVO
    Retired Moderator
    Lucy_OVO
    Retired Moderator
    July 29, 2017
    Thanks for the response but it doesn't answer my question. I am on Better Energy and the monitor still has me on the variable plan - confirmed by both the code name for the plan and the VAT inclusive prices for the West Midlands. So the question still stands, when is my meter going to update to reflect my current plan?

    Hoppity

    It looks like we might need to manually change this for you @hoppity. I’ve sent you a PM so I can look into this further for you.

    Lucy
    You guys know what’s watt
    S
    Newcomer
    Siobhan55
    Newcomer
    September 7, 2017
    Hi there, stumbling through the tutorial and general button pressing I've established that the daily standing charge and the price per kWh are both wrong on my display, This means the daily usage costs are always going to be wrong.

    Can I change this or does it get sent to the device from OVO?

    My contract was renewed on 12 August and my smart meter installed on the 4th September so I expected it to be correct.

    Thanks in advance. Siobhan
    S
    Newcomer
    Siobhan55
    Newcomer
    September 7, 2017
    @Lucy_OVO
    I think I have the same issue, I've posted another query as I couldn't find this at the time. Does it mean I need some manual changes to apply my tariff correctly to the new IHD?
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