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samwatling
Rank 1
May 19, 2017
Solved

Pipit 500 In Home Display (IHD) showing incorrect prices - why?

  • May 19, 2017
  • 78 replies
  • 10400 views
Good morning.

Ever since I've had my Smart Meters installed, my IHD has definitely been showing incorrect rates, even if you take into account that it shows VAT and My Ovo doesn't.

How do I get this corrected on the IHD so the estimated spend figures in £ are correct?

Under Electricity on the IHD the tariff is 'NEWENERGY' and Gas is 'Ovo Variable'.
Best answer by Tim_OVO

Updated on 06/10/25 by Ben_OVO


Your Pipit In Home Display (IHD) should be updated with your plan prices via your Smart Meter. If you’ve recently started a new plan it may take a few days for this information to be updated.

 

As you mentioned, the IHD will show your prices including VAT, and the ‘Plan’ page of your online account or OVO app (download for Android or iOS), shows the same rates excluding VAT. You can find out how to do this here:

 

 

If your unit prices and standing charges are different by more than 5% and it’s been over a week since your plan started, reach out to the Support Team - we might need to check that the IHD is paired and the correct tariff has been updated on your meters.

 

This default estimated bill screen on your Pipit In Home Display (IHD) doesn't necessarily match your monthly billing cycle. This figure can't be reset manually but will reset after a tariff change, so when you renew, or with a price change if you're on the Simpler Energy plan. Think of it as a ‘Total usage since last tariff change’ figure. 

 

If you’re looking to check your current monthly cost the best place to head is the ‘Billing’ page of your online account. This will update daily if you have your smart meter set to send us a reading either daily or half hourly. If you would like to update the reading schedule of your meter to allow this, you can do so by following this guide:

 

 

The advice above relates to the Pipit IHD, if you have a Chameleon IHD see the guides below for more help with these:

 

SMETS1 Chameleon In Home Display (IHD) guide

SMETS2 In Home Display (IHD) guide

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

78 replies

Show previous replies
Darran_OVO
Retired Moderator
Darran_OVO
Retired Moderator
September 11, 2017
@Lucy_OVO
I think I have the same issue, I've posted another query as I couldn't find this at the time. Does it mean I need some manual changes to apply my tariff correctly to the new IHD?

Hi Siobhan55

If you have the same issue it sounds likely, if you send over your details to Lucy as she advised above via a PM, she can take a look for you and try and resolve it.

Thanks

Darran
Did a reply solve your question? Then mark it as the correct answer!
Lucy_OVO
Retired Moderator
Lucy_OVO
Retired Moderator
September 12, 2017
Hi there, stumbling through the tutorial and general button pressing I've established that the daily standing charge and the price per kWh are both wrong on my display, This means the daily usage costs are always going to be wrong.

Can I change this or does it get sent to the device from OVO?

My contract was renewed on 12 August and my smart meter installed on the 4th September so I expected it to be correct.

Thanks in advance. Siobhan

Hey Siobhan55,

I’ve moved your topic onto this thread as I think you’ll find Tim’s response helpful.

If you need the Mods help for anything else, just let us know.

Lucy
You guys know what’s watt
M
Newcomer
martygturner
Newcomer
September 26, 2017
Tariff on HID is way off by 2 p a unit electric and 1,2p gas well over the 5% difference and yes I know the web site doesn't have vat added and the HID does.. how do you get it changed and is that rate on the smart meter so am I being overcharged ?
5
Newcomer
59darren
Newcomer
October 9, 2017
My account Kwh are different to what my ihd is charging me has anybody else had these issues thanks for any replys
5
Newcomer
59darren
Newcomer
October 9, 2017
Hi mine is same my gas is out by 1p but my electricity is out by 3p which is quite a lot when you add it up
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
October 24, 2017
My account Kwh are different to what my ihd is charging me has anybody else had these issues thanks for any replys

@samwatling @Siobhan55 @Hoppity - able to advise @59darren on this one?
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
October 24, 2017
Tariff on HID is way off by 2 p a unit electric and 1,2p gas well over the 5% difference and yes I know the web site doesn't have vat added and the HID does.. how do you get it changed and is that rate on the smart meter so am I being overcharged ?

This sounds like it might have the wrong tariff loaded onto the In Home Display @martygturner. Can you share your tariff prices and a picture of the display so we can all take a look?

Thanks,
Tim
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
CityFlyer
Newcomer
CityFlyer
Newcomer
October 25, 2017
A word of warning to OVO customers who have had a new Smart Meter installed - check your gas & electricity rates under Account Info on the IHD. My rates were incorrect and did not match what I signed up to. As a result the cost of energy usage on the IHD were much higher than expected. Not what you would expect from OVO as a new customer is it? After firing off a couple of emails it was established that the wrong rates had been uploaded to my IHD, causing the problem.

OVO have now sorted the issue and all is well. It pays to check these figures out. After all, the IHD is there to help us keep check of what energy we're using, not giving misleading and false info.
Kenneth
    C
    Rank 1
    Cbartleman428
    Rank 1
    November 4, 2017
    Had smart meter fitted 3 months ago - took over 2 months to get readings sorted.
    Is it worth it? No gas data on indoor viewer.
    Useage significantly higher on indoor display than on OVO app on my phone.
    Direct debits - a worrying trend. When smart meter fitted OVO suggested dd change to £25 - ignored that one. Now they suggest £130 per month!!! Estimated useage £1026 per annum

    They need to get things sorted or they will lose their customers faith
    Colin b
    G
    Newcomer
    GAZCASS
    Newcomer
    November 4, 2017
    I have just had a new smart meter fitted but the credit rates shown on the display are not the same as on my contract, can i change the rates myself with the display unit?.
    Show more replies
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