OVO Smart Meter fitted- Off-peak circuit always OFF?

Ok second update I rang them instead go put straight through to the smart team and the guy sent the new configuration so hopefully it should all be up and running I'll double check tonight to see if the symbols change on the meter but thanks for all the help I really appreciate it 

Amazing news please keep us updated ​@Stuartbiggs 

Hiya looks like nothing has changed with my meter it's still showing this symbol this was taken at 17.56pm today about 4 hours after the call and the guy said he would update my configuration so I'm at a complete loss right now any help would be really appreciated 🙏  as my bill is jumping up like crazy I think the way it's setup at the moment the storage heaters are kicking in on peak time instead of off peak maybe same with my water I was with OVO for 12 months with no issues I only switched to British gas for 6 days before I got an even better tariff from OVO hence why I switch back but that's when all this started I have a feeling British gas messed it up I have 12 months of usage from before so I know for a fact I don't use this much peak plus I'm on a better tariff now so should be less something is seriously wrong 

I’m sorry to say this, but you’re probably being a bit impatient.

• If the change has been made, it’s not certain it will work first time. We’ve seen cases when the command has to be sent again when it didn’t stick the first time.
• There’s a possibility that, since the switch is ‘ON’ at the moment, the change  won’t have any noticeable effect until the next ‘OFF’ command is due, at 07:00 tomorrow.

I know this has been frustrating, but a few more hours won’t make that much difference. If it’s still showing LC2 tomorrow (Tuesday) morning, try and get back to whoever you were chatting with today to say so. 

Thanks and yh sorry  it's just frustrating that's all guess  I'll check tomorrow see if anything is different if not I'll call again or maybe the OVO team on here can help I have turned the storage heaters off for now try and save on the money and keep the bill down till it's fixed  I'll update tomorrow 👍

That’s a bit drastic. I don’t know your daily routine, of course, but you could get the best of both worlds (warm house and lower bills) if you were able to switch the storage heaters on at midnight and off again after 07:00. They would then only charge up at the offpeak rate. They’re not likely to be taking any charge around 07:00, so that’s not as important as waiting until just after midnight to turn them on. 

Don’t forget the immersion heater for hot water, if that’s on the same circuit as it usually would be. Keeping that on all day is guaranteed to keep the starlings in the attic warm and the bills high.

Hey ​@Stuartbiggs 

If you think your registers are clocking at the wrong times please complete a load test:
 

How to do a load test?
 

Just read both readings on your electricity meter twice on the same day – one in the morning (after 9am) and then in the afternoon or evening (before 9pm). Then email us at hello@ovoenergy.com with the following info:

• Meter Serial Number: ***********

• Date you took the meter readings: **/**/**

• Morning meter readings: 

• The time you took them: **am

• The day register ID and reading: R* - *****

• The night register ID and reading: R* - *****

• Afternoon or evening meter readings: 

• The time you took them: **pm.

• The day register ID and reading: R* - *****

• The night register ID and reading: R* - *****

• Do you have an electric heating system (e.g. storage heaters)? Yes/No

Register IDs are the little numbers or letters on the left-hand side of the reading (e.g. R1/R2/L/N etc).

We’ll then get back in touch with you to sort it out. 

If you have a smart meter, use the advice here for help taking your readings. And follow the same instructions above to send us the details. 

Please check tomorrow as advised by Firedog & let us know.

Thanks I'll collect all this and email once I have it all 

​@Emmanuelle_OVO Ok another update so I had the ECAUL command sent again today and still nothing has changed now I have spoken to my neighbours and they are also with OVO and on the same fixed economy 7 tariff as me here are some pictures of both our meters notice of the symbols circled in red how there's are different to mine and how they also change when the off peak kicks in but mine are still the same 

Again I'll check at 7am just in case it needs to kick in the new settings then but if not I'm at a loss trying to be put though to the smart support team is near impossible today I was passed from customer service advisor to customer service advisor over and over about 5 times before I got to where I needed to and it was a battle with the support guy to get the ECAUL command sent again as apparently it was already done 

Just to add me and my neighbour are in the same building 3 flats my meter was exactly the same as there photos when I was with OVO for the last 12 months it only changed and broke when I switched to British gas I was only with them 6 days before I switched back on the 6th of February (got a better deal) since then my meter has had this issue