OVO Smart Meter fitted- Off-peak circuit always OFF?

This is really sad. Your neighbour’s meter is working just as I’d expect it to, and as I’d hope yours would too if the smart team had sent the appropriate command. 

Your ALCS is only energizing the little 2A LC2 switch, which will only turn your heaters on if there’s an external contactor somewhere to do the heavy lifting, although I don’t think you’ve found anything of the sort - they’re often pretty bulky affairs.  I would expect the ALCS to energize both load control switches, just like your neighbour’s (and mine, for that matter). This seems to be the standard procedure for OVO installations.

It may be that they’ll have to send an engineer to check that the first load control switch (LC1) is in fact connected. This is sounding more likely if the normal ECAUL isn’t having any effect - the meter could be trying to energize a switch that isn’t connected to anything. I assume you told the smart person that there’s no sign of LC1 on your display, and that LC2 is permanently closed.

I’m afraid I’m out of suggestions, so perhaps one of the moderators - e.g.@Emmanuelle_OVO -  could get someone to look into this for you. Someone who knows what he’s talking about will know whether this can be fixed remotely or not. Your latest pictures are pretty incontrovertible evidence of what’s wrong even after repeated ECAUL requests. 

Is I checked again at 7am still no change so clearly the ECAUL has not worked at all again I'm starting to wonder if maybe something is blocking it coming though of if there is an issue with the actual meter strange tho as like I said was all working fine with OVO before British gas messed with it I'm hoping ​@Emmanuelle_OVO  can take a look at the photos above and maybe have an idea or help me as like I said getting through so support on the phone has been a chore 

How frustrating I’m sorry to hear ​@Stuartbiggs. I wonder if it’s not ECAUL that’s the issue in that case. Please re-raise this with the support team. 
 

You can see all open contact channels via our Help Centre. There is also the option to raise a complaint if you aren’t able to get anywhere with support. 

So an update I now finally have an engineer coming out on the 24th to look at the meter I'll explain everything to him and show him my photos and see what he thinks is the issue I'll update when I know more 

Thanks for the ​@Stuartbiggs. I’m sorry this has been such a long frustrating experience.

So I thought I would update had the engineer out to day he was back and forth with the tech people and they came to the conclusion that the reason the ECAUL never worked and it wasn't clicking over to the economy 7 was basically British gas had completely messed up the smart meters software and it was bricked  so he got the all clear to install a new meter and just like that I'm finally all fixed thanks for everyone's help especially ​@Firedog and ​@Emmanuelle_OVO  

That’s really good news - thanks for telling us. Now you’ll have to watch the installation like a hawk for a few days to make sure (a) the tariffs are changing at the right times both on the meter and the IHD, and (b) the heating equipment is switching on and off at the same times as the tariff changes. You’ll make a lot of people happy if you’re able to come back and tell us everything is working as intended.

Hey ​@Stuartbiggs 

Thanks for popping back with that update, and we’re glad to hear it’s a positive one in the end!

Glad to hear they were able to get to the bottom of things and replace the meter.

Feel free to pop back any time if you’ve ever got any other questions.😊

So just a quick update new meter has been running without issues switching over at the right times usage all looks good so I'm finally back to normal 

​@Firedog ​@Emmanuelle_OVO 

Just to let you know that the long awaited smart meter installation is booked for tomorrow 17th March!
 

OVO has promised a pre-configured E7 meter such that we get the off-peak power on just around midnight and off just around 7am even though we expect the meter to work in “dumb” mode as there is no cellular signal in the utility room.  
 

Fingers crossed, I hope this works, otherwise, it will be a long struggle to get it sorted out! 
 

Will provide an update on Tuesday!