Newly installed smart meter - How long until I see smart meter readings on my online account?

We were told up to 4-6 weeks for everything to connect and start working properly when we had ours installed.  That was a while back so things may have changed, and I think in the event it was much quicker (maybe 2-3 weeks).

Yeah, it does take a little while. Used to be 4-6 weeks but these days tends to be more like 2-4 weeks after OVO managed to speed things up a few years ago.

Biggest reason for the slowness is the testing and record updating requirements across the various systems in the industry. It’s not the fastest thing in the world unfortunately. There’s also the requirement to verify the final reading from the old meter and that’s needed before it can be yanked off the account.

Keep an eye on things for now - it should show up soon!

Hey ​@MagMac 

Welcome to the Forum!

I’m glad to see Woodstok already shared their personal experience of how theirs went, that’s pretty much how it tends to go.

It can take up to 6 weeks, though usually takes less than this. If you’ve not seen any changes on the account after 6 weeks and it’s still showing the old meter details, please do reach out to the Support Team so they can investigate what might be causing the delay.

As mentioned, it hopefully shouldn’t take this long to start reflecting on the account. The following similar topics may also be helpful here:

I hope this helps.😊

I would expect that, it's likely the app/account takes up to a couple of days, maybe even two weeks, to update after it's installed. If it is still showing that a week or so later I would contact my energy provider.

Hi. I’ve just had smart meters installed today by an OVO engineer. I was just wondering how long it takes for the smart meters to register to my account so I can top up the electricity one? It’s on emergency credit at the moment, but I really want to sort this out today to write off the emergency credit and be assured that I can use the app to top up? I can’t yet top up with the app, as my account hasn’t been updated. Also, if I go into a shop and top up, will this activate the credit? 

Thank you for your help in this matter.

Hi ​@NessaS123 and thanks for your post.

When you have smart meters installed, it can take up to six weeks for the meter details to all be updated on your account. This timeframe is due to background administration that must be carried out by OVO and the wider Industry. However, this process is normally a lot quicker than six weeks, and is often just a few days. Once the meters are fully updated on your account, you’ll then have full access to the app, and will be able to top up.

Until the meters are updated as outlined above, they should be in ‘credit’ mode, meaning that they won’t run out of credit whilst we get everything updated. If your electricity smart meter is in emergency credit, then it sounds as if everything is all updated. Please delete the app from your device, and reinstall it, and then reset your password, as if you’re logging in for the first time. Once you’ve done this, let us know if it’s all working as it should be. If it isn’t please contact our Support Team who’ll look into what’s going on for you.

Let us know how you get on.

Yes, sorry it has taken a while to respond. Everything is fine now. My meters were updated and merged with my Ovo app within 48 hours, and I have been able to top up online, in shops and through the apps with no problem at all. 

Thanks for all your advice.  

​@NessaS123 good morning 👋,

Thanks for letting us know - great news. The community’s always here to answer any further questions you may have in future. Cheers!