Smart meter not working at all now, gas hasn't worked since leaving Coop ....only had a problem since changing supplier which wasn't my choice the Coop migrated all their customers to another supplier.
Had an engineer booked for early this year but it was cancelled due to Covid-19 which I understood. Had no feedback from Ovo since. The Co-op had my meter installed and it worked perfectly until I changed supplier.
I understand after hearing a call from an Ovo customer with the same problem who called a radio 5 programme after being told by the ombudsman there was nothing they could do because a third party was involved, namely the National Data Base. So not holding out much hope that my problem will be fixed either. So back to sending manual energy readings.
Best answer by Transparent
Updated on 03/11/25 by Ben_OVO
Welcome to OVO!
Great question to ask about the function of your Landis and Gyr meter after switching to OVO. The communication of your meters will depend on whether you have S1 or S2 Landis and Gyr meters - as both these meters have the model name E470 it can be hard to tell but luckily we’ve broken it down a bit in the guide below:
What does a SMETS1 (S1) Landis+Gyr E470 look like?
Here’s an example of one installed by British Gas/Centrica:
There’s also another type of SMETS1 Landis+Gyr E470 smart meter, that looks like this:
Another type of SMETS1 meter. Notice the separate comms hub to the right...
The common characteristic of the SMETS1 versions is that they have a separate Communications (Comms) Hub next to the meter, such as the Trilliant SEAP-2001-V. If you’ve got one of these, your gas meter will also be SMETS1 and is probably a Landis+Gyr G370.
What does a SMETS2 (S2) Landis+Gyr E470 look like?
They never have a black border around the display, and will always have one green and one grey button - but might not be in the same places.
What happens if the meters aren’t communicating?
You can submit this easily each month on your online account or OVO app (download for Android or iOS). Unfortunately we won’t be able to get your In-Home Display (IHD) paired up to show your usage data until we’re able to communicate with the meter. As soon as your meter is updated, we’ll be in touch to let you know - at this point you can contact our Support Team to get the IHD back up and running.
If we aren’t communicating with your meters, fill out this Online Form which will be sent directly to the right team!
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