My Landis+Gyr E470 smart meter isn't communicating following my switch - what can I do?

Dear Sir / Madam

Can you please advise me how can I solve communication issue with smart metres and inhouse display unite because our current supplier Utility Point are unable to support smart meters?

A – Provided by our last energy supplier igloo energy

B - Installed by Magnum Utility?

C – Made by Landis + Gyr

Gas smets2- Landis + Gyr G470 672

Electric smets2 - Landis + Gyr G470 Type 5424

D – Inhouse Glow Display GD-1/1.5.0/1.2.4 by Hildebrand

E – To communicate with Bright App

*edited by mod*

Kind regards

*edited by mod*

Thanks @NavSoo , sorry for the wait. This took me a while to research.

Please try to avoid posting personal info here though, as this is a public forum and it risks leaking something you might not want to share. A moderator has edited your comment for now.

I have to admit that I’m absolutely stunned that an energy supplier has absolutely no support for smart meters whatsoever. However, I can confirm that you’ve got SMETS2 smart meters, so they should work just fine with any supplier that can support smart meters, including OVO.

As I’m a forum volunteer here, I don’t like to sound like a sales rep and the advice we offer is always free of charge, even if you’re with another supplier. However, this does leave you with a decision that you might want to make.

If you’d like to get the smart meters working again, my best advice would be to switch supplier. If OVO takes your fancy, you can start the process right over here. But if you’d rather explore the market and find a different supplier, that’s also cool with us too. We’re always happy to help whichever way you go. 

On the other hand, if you’d rather stay with your current supplier and value what you’re getting now over having working smart meters, that’s another option as well. But it doesn’t look like you’ll get them working with Utility Point until if/when they finally add support for it.

I hope this helps. If you’re unsure about anything, feel free to let us know.

Great advice from @Blastoise186 and great info to help us to help you, @NavSoo.

I think I may need to do a bit of a content update task here. As it seems the confusing way these Landis+Gyr G470 meters are labeled is causing some potential miss advice. 

I’ve moved your comments over to this thread, originally posted by @Bar58 - as it seemed to be an identical question. But now it seems there are different types of Landis+Gyr G470 meters, some are S1, some are S2?

I need to look at this and update the best answers of these relevant topics. Any help here would be appreciated! 

Welcome to the weird world of Landis+Gyr @Tim_OVO !

While other brands such as Aclara make telling S1 (such as the Aclara SGM1300 Series) and S2 (such as the Aclara SGM1400 Series) meters apart really easy… L+G have this really weird, strange and somewhat annoying habit of re-using the same model names/numbers for everything! Pretty much the only distinguishing elements of their model numbers is that the newer versions might have something like “Series 5” on it. But even that is badly documented by L+G and it’s unrealistic that most people would be able to find that.

The only reliable way to tell an S1 Landis+Gyr E470 electric meter and G470 gas meter apart from the S2 Landis+Gyr E470 electric meter and G470 gas meter is to basically look at the comms hub that is attached to the electricity meter. While the S2 variants will always have an S2 comms hub that’s similar to others, the older S1 versions will have something else such as Trilliant hubs instead.

In actual fact, while the S1 Aclara meters tend to have Aclara branded comms hub - the Aclara SGM1311 Smart Energy Meter comes with an Aclara SGC1311 Smart Communications Hub for example - which makes identification even easier, I don’t think L+G tend to bundle their own comms hubs into the package, even for the S1 variants.

If you’ve got a Landis+Gyr E470/G470 and are ever unsure if it’s a SMETS1 or SMETS2 though, please do feel free to ask us here on the forums and we’ll give it a shot. If you include some snaps of your meters, comms hub and IHD as well, this makes it even easier for us to give you the right details.

In fact… I’m afraid it gets even more complicated still, because Landis+Gyr also likes to throw yet another curveball into the mix.

It seems that just like their electric meters, multiple L+G gas meters also look very similar to each other. If you take a look at their product offering and filter it to Gas meters under View by type, you’ll probably spot the snag.

Based on the current listings, you’ve got the L+G G350 which is a smart meter, but I’m not sure if it’s S1 or S2. However, you’ve also got the very similar looking L+G Libra 310 which is a different model that you can’t really distinguish from the G350… And on top of that, you’ve got the L+G Libra 110 which is a prepayment meter that looks almost identical to the Libra 310 and G350. The only obvious difference is the fact the Libra 110 has a card reader slot, which the other two don’t seem to have.

And if you were to put a G350 side by side with a G470… It’s also nearly impossible to tell those apart either...

Landis+Gyr almost seem to have done an Apple - where pretty much every new new iPhone, iPad and MacBook model looks almost exactly like the last one and you need to be Sherlock Holmes to tell them apart!

Oh wow, that is just brilliant, thanks L+G 

@Blastoise186 how many wild Pokémon do I need to send your way to get a tutorial made to help UK energy users tell the difference? I’ll be able to use this to update all our other L+G topics including this one…...

Erm… Maybe a whole squad of Mew perhaps?

This one’s in the queue!

I am a relatively new Ovo customer, two months. I transferred from BG. We have a Landis and Gyr E470 with a Trilliant comms  unit. It worked with BG and was read every thirty mins. We did not get an in home display when we bought this home, it was gone when we took possession. 
since moving to Ovo I am sending manual reading because Ovo cannot connect. The checker provided by DCC says it does not recognise the MPAN. DCC were supposed to be completed with the integration of SMETS 1 by know.

the WAN led is flashing. 
 

it looks as if DCC can’t fix my meter. Will Ovo replace it with a working smart meter? Or are we stuck with taking manual readings.

Hi @Middlestreet ,

As I understand things, OVO’s policy is that they will try to fix the existing equipment first but there is a one year maximum timeout. If all efforts to get things working fail, the last resort is a Meter Exchange to upgrade you to SMETS2 meters which OVO would arrange with you.

Make sure to report this to the Support Team so that they’re aware of it!

L&G migration should.be complete this month, so you never know it could suddenly come back to life.

If you have a meter that cannot be transferred to DCC then suppliers have to take all reasonable steps to replace your meter with a SMETS 2 meter by 31st December 2022.