I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to take time off work and have the smart meters fitted at all.
Best answer by Tim_OVO
Updated on 17/09/20: see this SMETS2 smart meter guide for info on how to diagnose connection issues, including ‘commission’ message on the Honeywell, Aclara and Flonidan SMETS2 smart meters.
See this SMETS1 smart meter guide for info on how to diagnose connection issues, including ‘commission’ message Secure Liberty 100 and 110 smart SMETS1 smart meters.
If the word 'commission' is showing on the gas meter when you press 0 on the meter's keypad, it isn't a signal issue. This means the meter wasn't set up correctly when the engineer visited the first time.
Reach out to our Support team to arrange for an engineer visit to finish off the setting up of the smart meter, which will remove this ‘commission’ message.