Hi, I had a smart meter system installed just over a week ago. A few days later it was apparent that the gas meter was not connecting via the HAN (no readings on IHD, pressing 0 on the meter displays "Commission?"). I called OVO and was told a Lowri-Beck engineer would be in touch. I called again the other day and was told this could take up to ten working days as I was on an "ad hoc" list. What does this actually mean? The CSA I spoke to wasn't very clear.
I'm very annoyed by this. I took time off work to have the meters fitted and now I'm having to wait for an engineer to call me at a random time to arrange an appointment to come and fix a pairing issue. Everything in your organisation assumes everything will go right first time. If something goes wrong the customer is basically ignored and palmed off with "don't call us, some contractor will call you....". Your advisor helpfully told me I could still submit gas readings by reading the meter. Great! Just like I never bothered to take time off work and have the smart meters fitted at all.
Solved
My gas smart meter needs to be 'commissioned' - What does this mean?
Best answer by Tim_OVO
Updated on 12/06/24 by Emmanuelle_OVO:
‘Commissioning’ a smart meter allows the meter to link up to the network and begin sending the readings to us automatically. The engineer should commission the smart meters during your installation but occasionally this might not be possible, so a follow up visit may be required.
How to check whether your meters are commissioned?
You can check whether your Secure S1 Smart meter is commissioned by following the steps below:
- Press '0' on the meter's keypad. (This applies for both the electricity and gas.)
- If a meter has been commissioned correctly, the meter display will begin to cycle through various screens; starting with the date and time.
- If a meter has not been commissioned, displayed on the screen will be 'COMMISSION - YES OR NO'. (This will be abbreviated.)
On an Aclara S2 meter, check the meter is commissioned by checking the electricity smart meter communications hub (at the top of the meter). If the HAN light is not flashing, this suggests that it hasn’t been commissioned. Further to this, on the screen itself, a commissioned meter would have a signal bar and "HAN" written on it to indicate connection.
Non-commissioned Meter(s)
If you notice your meter is not sending us readings or may not have been commissioned, complete the smart meter health check form online and the results will go straight to the right team. You can find out more about the smart meter health checks in these helpful guides:
Second generation (S2) Aclara smart meter health check (SMHC)
First generation (S1) Secure smart meter health check (SMHC)
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Cheers for the reply, will check out that link when I can get the meter details.
The HAN light has been solid since day one, hence my question on if there is anything I can do myself to have the gas meter try to connect to the HAN.
Edit
Didn’t realise it could use the postcode.
Anyway I get (on a second attempt)
Many firmware out of date entries and this giveaway at the end
- Warning: Communication firmware is older than expected (greater than 1) - Could indicate a communication problem - Warning: Device Configuration has not been completed [INSTALLED_NOT_COMMISSIONED] - OK if no Gas Meter is installedBryan
- Plan Zero Hero
- 2019 replies
OK. I don’t know if that commissioning can be done remotely (
+1- Plan Zero Hero
- 7898 replies
Howdy!
Firstly, sorry for the wait! I was at a fire service event on volunteer duty all day, so didn’t have chance to swing by.
IIRC the commissioning needs to be finished locally - I can’t see it being practical to attempt remotely.
email received advising Ovo had been monitoring my meters and there is an issue requiring an on site visit. 39minutes on the phone and an engineer booked.
1 person likes this
Hi
I’m glad to hear that you’ve managed to get an appointment booked. Please keep us updated if you have any further issues.
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