My electricity meter reading has not changed from a month ago?

There is only one way to access it locally, which is via the Optical Port on the front. There are programmer devices which exist for that purpose. However, in the UK the Optical Port is disabled in the field for security reasons and can’t be used at all once the meter leaves the factory. It can be re-enabled when returned to a service centre, but otherwise does nothing.

Other than that, it has to be done remotely.

The meter has checks to detect and resolve critical errors. You’d be able to tell pretty quickly if the entire unit failed.

@Blastoise186 Thank you for your prompt replies, you’re very knowledgeable! I may be wrong, but I believe that the purpose of a meter is to allow both the supplier and the consumer to monitor the electricity usage. Once the meter is removed and accessed on a bench, it can be read by the supplier only, the consumer loses any control. Where is the transparency? Is that even legal?

Thanks! :)

A certain OVO Engineer that we know well on the forum taught me a few things, but otherwise it’s just a TON of research that I do in the background.

It’d only be accessed on a bench for three reasons, during manufacturing for testing purposes, if it’s returned to a service centre for repairs, or if it’s sent off for some kind of accuracy check after a fault. All three of those cases are done away from the field where it won’t affect a customer. And usually, you’re done with the meter by the time it comes off of your wall anyway.

@Blastoise186 I understand that, but my question is: how reliable are the readings taken out a faulty meter? I just hope EDF won’t bill me a crazy amount based on readings taken out a faulty meter. The fact that I reported the issue 2 months ago and they never acted makes me feel a bit suspicious… 

If it’s just a Comms drop, then the reliability of the readings themselves should be fine, as long as you pull them off of the meter display itself.

If the entire meter has screwed up, there’s ways of detecting that.

Hey @Lorenzo1979,

Sorry to hear of the meter issues you’re having, 

Blastoise has given some super helpful advice here, I just wanted to clarify the following…

If your meter screen is frozen, the supplier is liable to replace that faulty meter. They would need to re-bill for the period that the meter wasn’t clocking any consumption, but this should be based off estimates from your previous and subsequent usage.

@Emmanuelle_OVO 

Thank you for your reply, I am with EDF, made them aware more than 2 months ago, apparently they just decided to send an engineer to replace the meter. 

 I meet the same problem that the Ovo electric meter is frozen and just show R. The reading hasn’t charged for few months. I call Ovo but they can’t solve this problem and I cannot top up my account now. Have you solved this problem? If you have could you tell me how to solve this? Thank you very much!

Hi @matthewxjx ,

You’ll definitely need to get that replaced. Try Live Chat - it’s faster!

https://ovoenergy.com/help 

https://boostpower.co.uk/help 

@Blastoise186 i have called them for many time but they still don’t come and always miss the appointment without any notice.