My electricity meter reading has not changed from a month ago?

I have not got to the bottom of this.  The meter reading is still the same. 

I sent a message to help@ovoenergy .com about this and about the smart meter problems we are having generally.  I got the standard response  “It looks like we may not be in communication with your meters…..  To help us determine the cause of this issue please could you perform the checks below: “  I say standard response  (I touched on this in my first post on this thread).  I have been here before, in January.  It took until May before the engineer came to fix the smart meter and it seems it still isn’t fixed.   At the end of June and July I submitted meter readings (for both electricity and gas) on the telephone and was resigned to this being the solution going forward.  Then on the 1st  of September I took the readings and found that the electricity meter had not changed from the value on the 31st July. 

When I sent the messageto hel@ovoenergy.com  I wrote “ The issue that bothers me most is that the electricity meter is not showing the up to date IMPRT value.”  Despite this the reply I got failed to reference the meter reading not changing.  I am less than happy.

I will now try the link you gave me.

Thanks for your reply.

I tried the link.  It didn’t help.

@ChrisG , looking at another forum it sounds like your ‘frozen’ display issue is being seen by others with the same meter. I also understand that your model cannot be updated (there has been an update process for older S1 smartmeters) and therefore probably should be replaced. I have no info where OVO are in this process. 

Hi Everybody,

I am having the same issue, my electricity meter has been stuck for the last two months. Before that it showed “IMPRT” on top and the current reading in the middle, but now it shows “A” on top and the same reading in the middle (see picture). My energy supplier is EDF, I made them aware of the issue two months ago, but they haven’t taken any action. It should be in the supplier’s interest to fix a faulty meter ASAP, but it appears they don’t bother. I received a letter a few days ago, which contains the following worrying sentence: ”Your meter is still recording your consumption correctly, we just can’t receive reads automatically.” Then I asked them how can they be so sure that the meter is correctly storing data, but they didn't reply. I don’t want to jump to negative conclusions, but I was wondering if this is a diffused practice among energy suppliers…

At this point what they should be doing is either attempting a remote fix themselves, or getting DCC on the case to dig deeper. OVO has a tool for this which you can run yourself via self-service, but unfortunately it only works if you’re currently supplied by OVO.

The meter keeps up to one year of billing/meter reading data stored locally - even if Comms get dropped, the local records are never affected.

@Blastoise186  Thank you for your reply! Can you tell me more about this tool please? Do you have any pictures of it? Maybe EDF have a similar tool and I could ask them to send it to me. 

Sure thing. It’s over at https://smart-meter-help.ovoenergy.com .

You can’t use it if you’re not an OVO customer, but I can get you past that. Here’s a few screenshots of the early stages.

The tool walks you through some of the basic questions of a Smart Meter Healthcheck, runs a few diagnostics and then makes a decision on what to do - including automatic report submission to the Smart Support Team if needs be.

@Blastoise186 I thought you meant a physical tool, a device. My question is: if data is still stored locally, how can it be accessed? How can I be sure that only the display is stuck? Perhaps stored data (if any) is not reliable..