We have unresolved smart meter issues (another story). Recently we have been reporting gas and electricity meter readings to OVO by telephone. Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July and instead of “IMPRT” above the number on the meter screen there was just a capital A.
I don’t know what is going on, could someone please enlighten me?
Best answer by Blastoise186
Updated on 18/12/25 by Chris_OVO
S1 EDMI Meters won’t be upgraded, so you’re eligible to immediately book an upgrade to swap it out for S2. Try https://ovoenergy.com to use Live Chat for this.
Most existing first generation (Smets1) smart meters have been remotely upgraded through a process called Enrolment and Adoption. If this isn’t the case, or if your smart meter is faulty, then our Support Team can look into what we can do for you.
+4Hey
Sorry to hear of the meter issues you’re having,
Blastoise has given some super helpful advice here, I just wanted to clarify the following…
If your meter screen is frozen, the supplier is liable to replace that faulty meter. They would need to re-bill for the period that the meter wasn’t clocking any consumption, but this should be based off estimates from your previous and subsequent usage.
Thank you for your reply, I am with EDF, made them aware more than 2 months ago, apparently they just decided to send an engineer to replace the meter.
I meet the same problem that the Ovo electric meter is frozen and just show R. The reading hasn’t charged for few months. I call Ovo but they can’t solve this problem and I cannot top up my account now. Have you solved this problem? If you have could you tell me how to solve this? Thank you very much!
+8Hi
You’ll definitely need to get that replaced. Try Live Chat - it’s faster!
+8In that case, your next stop is https://ovoenergy.com/feedback .
Please review all the options on that page before choosing one - but you can’t go direct to the Ombudsman unless you’ve done all the steps prior first.
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