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ChrisG
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September 1, 2023
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My electricity meter reading has not changed from a month ago?

  • September 1, 2023
  • 31 replies
  • 10870 views

We have unresolved smart meter issues (another story).  Recently we have been reporting gas and electricity meter readings to OVO by telephone.  Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July  and instead of “IMPRT” above the number on the meter screen there was just a capital A.   

I don’t know what is going on, could someone please enlighten me?

 

Best answer by Blastoise186

Updated on 14/05/26 by Chris_OVO

 

S1 EDMI Meters won’t be upgraded, so you’re eligible to immediately book an upgrade to swap it out for S2. Try https://ovoenergy.com to use Live Chat for this.

 

Most existing first generation (Smets1) smart meters have been remotely upgraded through a process called Enrolment and Adoption. If this isn’t the case, or if your smart meter is faulty, then our Support Team can look into what we can do for you.

31 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
December 12, 2023

In that case, your next stop is https://ovoenergy.com/feedback .

Please review all the options on that page before choosing one - but you can’t go direct to the Ombudsman unless you’ve done all the steps prior first.

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