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ChrisG
Rank 2
Sep 1, 2023 1:41 PM UTC
Solved

My electricity meter reading has not changed from a month ago?

We have unresolved smart meter issues (another story).  Recently we have been reporting gas and electricity meter readings to OVO by telephone.  Today (1st September) I checked the electricity meter (an EDMI ES-10A) to find that the reading was unchanged from the one I reported on the 31st July  and instead of “IMPRT” above the number on the meter screen there was just a capital A.   

 

I don’t know what is going on, could someone please enlighten me?

 

Blastoise186
Blastoise186Best Answer
Super User
Sep 13, 2023 9:23 PM UTC

Updated on 15/10/26 by Chris_OVO

 

S1 EDMI Meters won’t be upgraded, so you’re eligible to immediately book an upgrade to swap it out for S2. Try https://ovoenergy.com to use Live Chat for this.

 

Most existing first generation (Smets1) smart meters have been remotely upgraded through a process called Enrolment and Adoption. If this isn’t the case, or if your smart meter is faulty, then our Support Team can look into what we can do for you.

 

 

 

 

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Blastoise186
Super User
Blastoise186Super User
Super User
Dec 12, 2023 9:43 AM UTC

In that case, your next stop is https://ovoenergy.com/feedback .

Please review all the options on that page before choosing one - but you can’t go direct to the Ombudsman unless you’ve done all the steps prior first.

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