Moving to OVO Economy 10 (with or without storage heaters)

Blastoise186 writes: If the meter comms are working, it should be an easy fix. The SMETS Command to reconfigure ECAUL/ALCS should do the trick.

No joy, Support are still saying it takes up to six weeks to ‘sync up’ the meter after installation. I think the comms are working; the WAN light is flashing and the IHD is showing an MPAN and OVO as the supplier, for at least a week now.

I am giving up. I will wait another 4 weeks.

Support basically hung up on me. My beef was always that OVO did not warn me that I would need to wait up to 6 weeks and that they provided conflicting information about how the meter would be initialised. 

Thanks for your help.

This is the current situation:

• My RTS meter was replaced 3 weeks ago and everything looks ready for the Economy 10 supply.
• The meter and the IHD are showing the Economy 10 tariff.
  • The meter is fully populated with two TOU rates,
  • the active tariff changes according to Economy 10 times 
  • meter balance, Total Active Input and Total Active Output (from solar) are all showing and increasing as I would expect
• Two meter readings are being recorded daily in my Account
• But Off peak power is only available overnight at Economy 7 times
• the last time I talked to support I was told that I would know that the Economy 10 service had started when the meter was displaying all the correct information
• I was also told to wait for 6 weeks following the meter installation for the Economy 10 service to begin.

From what I have deduced from advice given from this forum and my other research, only the ECAUL request is need to switch to Economy 10 supply times. 

Am I missing something or is it reasonable to expect that part of the process to take another 3 weeks? 

I am asking because I don’t want to get to the middle of November and find I still have a problem. At the moment, if I switch on my heating, I will incur the 24 hour tariff because the off peak supply is only available over night, i.e. mostly during Economy 10 peak tariff times.

Hey @Keast 

I understand your frustration, however, I would advise if the timeframe that has been given is 6 weeks it’s best to flag this again to support if these issues haven’t been resolved by the time that timeframe has elapsed. 

4 months and two smart meters and still showing economy 7 time even tho I’m on economy 10 and account shows this,OVO are beyond useless and will no doubt have to put dumb meter back in.

@Codeye If you’re talking about moving back to Traditional THTC Meters or Traditional Economy 10 Meters, especially the RTS ones? Not Gonna Happen. There’s an explicit ban on deploying any more of them these days - and there’s NO downgrade path either.

You should check all the options at https://ovoenergy.com/feedback - one further down may well solve your problem.

I’m really sorry to hear of your frustrating experience @Codeye, I think your best option would be to escalate this to our support team. Please keep us posted with how you get on. 

Gosh this is worrying.  I have booked a smart meter install for 4th November to replace my current THTC set up.  I don’t want to have to wait 6 weeks at this time of year to have it working properly!

@Mo59 you’ll have the Boost Button available if you get desperate.

At what tariff?

Peak.

However, just because one person had issues, doesn’t mean you will. Ultimately, it’s better to experience some pain temporarily and get it healed up later, than to experience permanent pain with no fix by not doing anything.