IHD not connecting to network, why?

Hello ​@AmandaJ 

I’ve just had a somewhat similar experience. I was asked for the IHD GUID which I gave over the phone. Connection promised, but did not happen. I then sent the request via email with a photo of the numbers on the back of the IHD attached. This worked and I was connected in a matter of hours. Either I misread the numbers or OVO support misheard it. 
Try doing the same. Probably obvious, but make sure the meter/IHD are as close as possible and getting a good signal.

Hi Taj, 

Good idea I will request via email, as i do feel number misread, especially with 00 could be OO in 

Hello ​@AmandaJ, it’s worth a try. I don’t want to confuse you, but the number is what is called hexadecimal it will only consist of 0 to 9 and the letters A to F.

Hi Taj, emailed Ovo and attached photos just waiting for a reply.

Hey ​@AmandaJ 

I’m glad to see our community have left some helpful responses here about your IHD issue. 

Do let us know how you get on with the Support Team, hopefully they’ll be able to get this sorted for you quickly. I’ve linked below to a couple of of topics which might be helpful or interesting while you await the team’s email response:

I’m still waiting for a response. I have rang, but no answer after 30 minutes everytime I call.

Live Chat at https://ovoenergy.com/help is usually much faster, especially early in the week.

Hey ​@AmandaJ 

I’m really glad to hear the team were able to get that sorted for you in the end! Glad to hear it was a fairly simple fix too.

Feel free to pop back any time if you’ve ever got any other questions.😊

Thanks Abby, in the end it was simple. In future l will contact "hello Ovo" when l have a meter problem. It may take a few days but it was solved quicker than the months I've waited. Being able to send photos made my explanation clearer!!