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AmandaJ
Rank 2
Oct 30, 2025 4:34 PM UTC
Solved

IHD not connecting to network, why?

MY IUD says not commissioned, what does that mean. Is it compatable with my meter? i was told by an advisor my Elster meter is old, has it been discontinued?

 

AmandaJBest Answer
Rank 2
Nov 5, 2025 9:42 PM UTC

I can’t believe it. Hello Ovo rang this morning and told me the reason the meter wasn’t connecting to my IHD was because they had never disconnected the original device, since January when it stopped working.

She told me to plug in new device which I’ve had for months and to leave it for 24 hours.

Hey presto by the time I left the room and returned about 20 minutes later it was working. 

I’m so relieved.

Sending photo of the numbers on my IHD device via email did really help - tHANKS Taj for your advise. 

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Ben_OVO
Community Manager
Ben_OVO
Community Manager
Nov 7, 2025 8:08 AM UTC

Morning ​@AmandaJ,

 

Great news it’s all working, I’m just sorry it took so long for someone in Customer Services to see what the problem was. If you need to contact us again in future this guide should help you choose which channel to use:

 

 

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    AmandaJAuthor
    Rank 2
    Nov 7, 2025 10:43 AM UTC

    Thanks Ben. I'll read tutorial. The advice from this forum help me alot. 

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