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Rank 1
November 27, 2018
Solved

If there's no mobile signal in my area, should I still get a smart meter fitted?

  • November 27, 2018
  • 57 replies
  • 31257 views
is there any point in my having a smart meter installed as there is no mobile signal from any network where I live? Can smart meters communicate over WiFi or WiFi Calling for example?
Best answer by Transparent

Updated on 22/10/25 by Ben_OVO

 

Great question to ask about the practicalities of installing a smart meter in locations with poor mobile signal. Newer ‘SMETS2’ smart meters work over a different kind of signal so, sometimes, they can communicate well even if you’re in a poor mobile signal area.


There’s a slight difference on the way your smart meter will communicate with us depending on where you live. If the signal’s patchy we can sometimes install an aerial to boost the signal and ensure that we receive the readings from your meter. Check the way your meter will communicate and the compatibility of an aerial on the table below:

 

 

North - Meter Point Administration Numbers (MPANs) starting 15, 16, 17, 18, 23)

South - MPANs starting 10, 11, 12, 13, 14, 19, 20, 21, 22

Communications (comms) hub appearance

Two lights - Wide Area Network (WAN) and (HAN) Home Area Network

Five lights - 2nd is WAN and 4th is HAN

Signal

Uses radio signal - doesn’t depend on mobile signal strength

Uses mobile signal

Aerials

Aerials can’t be installed on North comms hubs

SKU1 hubs are fitted if an engineer thinks an aerial is not required
T1 and T2 aerials can be fitted onto SKU2 hubs. Members will see "SKU2 Cellular + Mesh" on the top-right of SKU2 hubs

 


Unfortunately if there’s no WAN signal at all in the area your meter is located we wouldn’t be able to offer you a smart meter currently. However, it’s worth checking back in future as the signal in your area is subject to change. 

If you’ve already had the meter installed and are experiencing signal issue, we’d recommend carrying out a smart meter health check for your meter type below and contacting our Support Team with the results:

 

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

57 replies

Newcomer
July 2, 2023

My smart meter doesn’t connect to the WAN in my rural location. I cant get access to the great EV charge rates on offer. I have 4G mobile available but in scotland needs to connect through other means. Any ideas on how to get problem resolved if smart meter cant connect for the half hourly updates… apparently cant even get new meter for economy seven which although more expensive than EV rates would still be cheaper at night to charge car… 

BPLightlog
Super User
Super User
July 2, 2023

There are different signals used for smart meters @GMJ265 there’s a bit of a walk through here 

There has been some advances in low signal areas more recently, with additional aerial design and also a ‘linking’ of several meters to get signals passed from one to the other. If you’re in a really remote location, it may well be that the network can’t reach you but it’s worth asking if there’s an update available. Incidentally, do you happen to know if you have a 1st or 2nd generation meter? The newer versions help. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
July 3, 2023

It’s a smets2 it was changed about a year ago after much hassle to ensure that it wasn’t a meter issue with the previous one and once eliminated left me with only a connectivity issue… technologically a 4G connection might work nut in scotland it has to be radio wave connection… wondering what idiot decided radio wave connectivity in the most mountainous part of the UK was a good idea? Or why the technology that could work cant be used because of some lunacy about having to use an unworkable tech? Crackers!

BPLightlog
Super User
Super User
July 3, 2023

It’s more about using a secure method to transmit the signal. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Blastoise186
Super User
Super User
July 3, 2023

And up in Scotland, the Long-Range Radio method actually has better coverage than the O2 network used for the Telefonica WAN down south would have. It’s all about what works for the many.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
August 20, 2024

If an electric Smartmeter Wan and Han flash every 5 seconds should it be communicating with the energy supplier to send meter readings.

I live in an old mill apartment building (7 floors - North England) with thick walls and the Smartmeters are located in a ground floor room. Almost all Smartmeters flash every 5 seconds but a number of residents advise the energy company can’t receive readings blaming a poor signal. A number of these residents are tenants so there are regular changes in tenancies.

So if the Wan and Han flash every 5 secs. is the signal good enough and is the problem with the meter and or DCC ?

Blastoise186
Super User
Super User
August 20, 2024

Hi @Robert44 

Those LEDs do NOT indicate signal strength or whether the Site is communicating with a Supplier - only that the network is functional.

There’s one way to check beyond what you’ve said.

What does the lookup tool at https://homebrew.n3rgy.com tell you? Please don’t post personal info to the Forum though!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
August 21, 2024

Thanks. I actually have not got a Smartmeter yet.  I was trying to find a way to see if a Smartmeter would work in my flat.

A number of residents/tennants advise that the energy company blame a poor signal but some meters work in Smart mode.

I wanted to try and check if a Smartmeter would work for me prior to applying for one. Is there a way to check this ? 

Blastoise186
Super User
Super User
August 21, 2024

Yes. That’s done as part of the booking process. There’s also options like AltHAN and Dual-Band Comms Hubs that can fix certain issues regarding range between the meter and you.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
August 21, 2024

Note! All meters are in a ground floor room