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RitaP
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January 10, 2019
Solved

I've got smart meters, so why did Morrisons Data Services come to read my meters?

  • January 10, 2019
  • 52 replies
  • 60637 views
Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable.
Best answer by Eva_OVO

Updated on 20/04/26 by Ben_OVO

 

Sorry for any confusion or distress caused by the recent meter reader visit.

 

Even if you’ve got a smart meter installed, we’re required to carry out certain checks on your meter every 1 - 2 years. We use Morrisons Data Services to carry out these checks so you if you’re concerned you can ask the visiting meter reader for some ID to confirm this. You can find out more on our website.

 

If you qualify for extra services as part of our Priority Service Register (for our customers who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here.  

 

Hope this helps put your mind at ease. 

 

 

52 replies

NinjaGeek
Rank 12
NinjaGeek
Rank 12
January 10, 2019
@RitaP

Sorry, If I am understanding this correctly. Are you saying a random person from Morrisons called to check your smart meter? If so, I am not sure of this being a thing. @Darran_OVO @Nancy_OVO Any thoughts?
Renewable energy + EV enthusiast
R
Rank 1
RitaPAuthor
Rank 1
January 10, 2019
Yes, it was someone coming to my door to read my smart meter. He took a photo on his phone of the smart meter. By Morrisons I don't mean the supermarket but that was the name on his jacket. I can't remember what else was on the jacket.
Slinky
Newcomer
Slinky
Newcomer
January 11, 2019
@RitaP

You might have been visited by these guys: https://www.morrisonds.com/utilities-data-retrieval/



They're a data management & collection company and yes OVO is one of their clients. Whether he was collecting data for analysis rather than reading your meter for billing purposes remains unclear however. I'd never heard of this company until you mentioned them.

OVO should be able to clarify who they are and what they visited your property for.
"The only queer people are those who don't love anybody."--Rita Mae Brown
R
Rank 1
RitaPAuthor
Rank 1
January 11, 2019
Thank you for your help. I have now emailed OVO to confirm.
Slinky
Newcomer
Slinky
Newcomer
January 11, 2019
@RitaP

Let's hope you find the answer you're looking for. Fancy Morrison's reading meters, I thought they only sold food..., LOL!!!! 😆
"The only queer people are those who don't love anybody."--Rita Mae Brown
R
Newcomer
Rutlander1013
Newcomer
January 12, 2019
Have a 91+ relative with OVO and smart meter for some time.She informed us that at 7.30am she had 'someone' from OVO requesting to read the meters and the internal smart meter.Im not sure if legit as I didnt think they read meters when you have Smart installed.That and knocking on a 91 year olds door at 7.30 in the morning isnt very sociable. Just need a little resuurance for her as cannot confirm with OVO staff as office not open weekends!
Eva_OVO
OVO Staff
Eva_OVOSolved
OVO Staff
January 15, 2019

Updated on 20/04/26 by Ben_OVO

 

Sorry for any confusion or distress caused by the recent meter reader visit.

 

Even if you’ve got a smart meter installed, we’re required to carry out certain checks on your meter every 1 - 2 years. We use Morrisons Data Services to carry out these checks so you if you’re concerned you can ask the visiting meter reader for some ID to confirm this. You can find out more on our website.

 

If you qualify for extra services as part of our Priority Service Register (for our customers who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here.  

 

Hope this helps put your mind at ease. 

 

 

My friend told me how electricity is measured and I was like Watt!
Slinky
Newcomer
Slinky
Newcomer
January 15, 2019
@Eva_OVO

Would it not make sense to notify your customers by way of an email that 'Morrisons' read your meters? Had the same thing happened to me, requesting ID would not have made any difference. I wouldn't let a company I've never heard of or even be expecting come in and read my meters, especially if they were inside my property.., there's far too many instances of con-men worming their way in to take chances like that.
"The only queer people are those who don't love anybody."--Rita Mae Brown
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Newcomer
franniem
Newcomer
August 30, 2019
Why can't we be given prior notice before the meter reader comes calling. One meter is under the stairs and the other in a broom cupboard, so I have to clear stuff ou of the way before the guy can have access. I do have a smart meter by the way!
Eva_OVO
OVO Staff
Eva_OVO
OVO Staff
September 3, 2019
We only give notice if we've asked the readers to come out, @franniem, I believe the readers work from their own schedule. Take a look at this topic for more info!
My friend told me how electricity is measured and I was like Watt!
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