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RitaP
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January 10, 2019
Solved

I've got smart meters, so why did Morrisons Data Services come to read my meters?

  • January 10, 2019
  • 52 replies
  • 60637 views
Hi. I am a bit concerned that, even though I have a smart meter, someone from Morrisons called to read my meter. I thought having a smart meter obviated having someone call to the house. Fortunately my daughter was at my house at the time as, if I had been on my own, it would have made me very uncomfortable.
Best answer by Eva_OVO

Updated on 20/04/26 by Ben_OVO

 

Sorry for any confusion or distress caused by the recent meter reader visit.

 

Even if you’ve got a smart meter installed, we’re required to carry out certain checks on your meter every 1 - 2 years. We use Morrisons Data Services to carry out these checks so you if you’re concerned you can ask the visiting meter reader for some ID to confirm this. You can find out more on our website.

 

If you qualify for extra services as part of our Priority Service Register (for our customers who may require extra support) you can also set a personal password so in future all visiting engineers will confirm this to you, giving you an added sense of security. Read more about this and find the application form here.  

 

Hope this helps put your mind at ease. 

 

 

52 replies

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K
Rank 2
Katie B B B
Rank 2
April 14, 2023

I have recently (4th April) migrated from SSE to OVO both PAYG. I have a smart meter, so I’ve never had to send meter readings.  This afternoon a man turned up saying he was asked by OVO to read my meters.  Is this something they would usually do because of the change over?

Blastoise186
Super User
Blastoise186Super User
Super User
April 14, 2023

Welcome @Katie B B B ,

That’s normal, but not switchover related. It’s a thing that happens every so often to make sure the meters are working properly, check for signs of tampering and take a verification reading. As long as everything is above board, they’re usually in and out in under 10 minutes.

OVO uses a company called Morrison Data Services to do this. They always carry ID and you can ask them to show it at anytime. If you’re not satisfied, you have the right to refuse entry and have OVO re-arrange it.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    K
    Rank 2
    Katie B B B
    Rank 2
    April 14, 2023

    Thank you Blastoise 186 for your reply.

    He wasn’t here very long and seemed a nice guy.   As soon as he went I took photo’s of my meter readings. 

    K
    Rank 2
    Katie B B B
    Rank 2
    April 14, 2023

    I think in the past with my energy company I set up a security name with them.

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    April 14, 2023

    I think in the past with my energy company I set up a security name with them.

    Good question. 

    I see you can setup a password for meter reading if you are on the Priority Service Register. 

    • Send an engineer to read your meter – if there’s no one at home to help read your meter, we’re happy to send someone over. For your peace of mind, you can ask our OVO engineer to use a password, so you know who you’re letting in.

    https://www.ovoenergy.com/help/priority-services-register

    So i wonder if OVO can set a password for these types of visits for those on the Priority Service Register and other customers @Blastoise186 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 14, 2023

      It is supported on PSR, I call it the Engineer Password. Not sure about support for everyone else, but I see it as a valid idea worth asking about adding support for.

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        W
        Newcomer
        wullie4917
        Newcomer
        April 28, 2023

        I have a smart meter fitted and have been on holiday, why have I been asked to supply a gas meter reading by Morrison Data Services.

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        April 28, 2023

        Hi @wullie4917 and welcome to this customer forum group. All meters have to be checked from time to time. The Morrisons team are one of those used but you should also check anyone’s identity of course. 

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          W
          Newcomer
          wullie4917
          Newcomer
          April 29, 2023

          Thanks for your reply, its over 48 hrs since the card was posted through my door so I’ll leave sending in a meter reading for now. 

            E
            Newcomer
            Ellay
            Newcomer
            May 12, 2023

            Anyone else had a meter reader round tonight around 6pm ??

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            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd