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Ljb67
Rank 1
October 17, 2022
Solved

Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?

  • October 17, 2022
  • 41 replies
  • 9937 views

My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty? 

Best answer by kevinmcintyre09

Updated on 10/10/25 by Chris_OVO:

 

 

 

 

Please can you go into System Status on the IHD and post a photo of what you see there. 

 

 

 

Hi @Ljb67 the status code 26-0 is the network down or lost. From what you described in above it sounds like you have lost the network. When the IHD first looses the network it will re-try for around 30 minutes before saying the network is down. If it then manages to pick up the network again it will show the normal energy screens. Should it loose the network it will go through the process above.

 

I am assuming it does occasionally pick the smart meter network.

 

The two meter codes 28-2 and 29-2 can be ignored for now, as the IHD has lost the network.

 

You should never need to reset the device to get it to connect. Occasionally switching it off and then on again may be needed.

 

It could be the IHD is at the edge of its range, based on your description above. When it does connect how many bars does it show in the banner?  Range is less about how far from your meters, rather what is between the meters and IHD that may impact the signal. 

 

The icon is the top-left of the banner bar and looks like a mobile signal strength indicator. If it is down at one, then it is at the edge of its range.

 

You can try moving the IHD to the meters (you will need 3x AAA batteries), I would expect the IHD to show all the bars.

 

Let me know how you get on and I can see what else we can do.

 

Cheers,

 

Kevin

 

 

 

 

41 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
August 28, 2025

Gotcha, thanks.

This is probably not an IHD issue - the Comms Hub above your electric meter may have crashed.

Please ask Support to investigate the Comms Hub rather than the IHD, it may require an engineer visit to fix.

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 28, 2025

Hey ​@mjtemple,

Sorry to hear of the issues you’re having, 

Blastoise has provided some helpful advice here:
 

Gotcha, thanks.

This is probably not an IHD issue - the Comms Hub above your electric meter may have crashed.

Please ask Support to investigate the Comms Hub rather than the IHD, it may require an engineer visit to fix.


A smart meter comms hub issue typically means your meter can't send data to your supplier, often due to poor signal from the hub to your electricity meter. Our support team can let you know if we need to intervene, as they can perform remote fixes or arrange for an engineer to investigate further.
 


These similar topics might have some helpful advice:

​​​​​


Keep us posted with how you get on.

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M
Newcomer
mjtemple
Newcomer
August 28, 2025

Thank you to everyone I’m SO grateful x

 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    August 29, 2025

    Let us know how you get on ​@mjtemple. We’re happy to help 😊

    Renewable Energy? Big Fan.
    N
    Newcomer
    Nigeb0050
    Newcomer
    August 30, 2025

    Hi I have had a geo touch button approximately 5 years been ok till 2 days ago it's lost all of its connections display just reading list network have done various things hard reset moved closer to meters still no joy my energy supplier are if no help at the moment 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 30, 2025

    Hey ​@Nigeb0050 ,

    Can you give me the Status Codes from the System Status menu please?

    Thanks!

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    N
    Newcomer
    Nigeb0050
    Newcomer
    August 30, 2025

    Meter network 26-0 electric 28-2 gas 29-2

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 30, 2025

    Thanks.

    Possible Comms Hub issue based on those codes. Try getting them to run XJoin anyway as that sometimes fixes this - otherwise it’ll likely require an engineer visit.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    N
    Newcomer
    Nigeb0050
    Newcomer
    August 30, 2025

    Ok thanks 

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    August 30, 2025

    No worries.

    Who is your supplier by the way?

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