My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty?
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Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?
Best answer by kevinmcintyre09
Updated on 12/08/24 by Shads_OVO
Ljb67 wrote:
Blastoise186 wrote:
Please can you go into System Status on the IHD and post a photo of what you see there.
Ljb67 wrote:
Hi
I am assuming it does occasionally pick the smart meter network.
The two meter codes 28-2 and 29-2 can be ignored for now, as the IHD has lost the network.
You should never need to reset the device to get it to connect. Occasionally switching it off and then on again may be needed.
It could be the IHD is at the edge of its range, based on your description above. When it does connect how many bars does it show in the banner? Range is less about how far from your meters, rather what is between the meters and IHD that may impact the signal.
The icon is the top-left of the banner bar and looks like a mobile signal strength indicator. If it is down at one, then it is at the edge of its range.
You can try moving the IHD to the meters (you will need 3x AAA batteries), I would expect the IHD to show all the bars.
Let me know how you get on and I can see what else we can do.
Cheers,
Kevin
Hello,
I got a new error yesterday saying there are issues connecting to the electric meter, but it connects to the gas one just fine.
We moved in May 2024 and never had this issue before until yesterday. There is 2 bars at the side so it should be connecting just fine. What should I do?
Kind Regards,
Jonatan and Johanna
+5- Plan Zero Hero
- 2730 replies
There’s details about a similar issue here
You may need to check the status of the smart meter itself
There's also a guide here
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
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Hi
Our forum volunteer has already given some advice here. Hope it was helpful.
Please let us know if you’ve managed to get this sorted.
- Plan Zero Hero
- 2010 replies
This little utility might help: with your permission, it will access your meter and give a brief technical report about it, its comms hub and the IHD. You’ll need your MPAN - the 13-digit number you’ll find on a recent bill. Tick the tiny box confirming that it’s your supply, then click on Check meter: homebrew.n3rgy.com.
It’s common to see warnings about expired security certification - you can safely ignore these. Any other warnings or errors will probably indicate what’s wrong.
+1- Plan Zero Hero
- 7867 replies
28-2 is an easy one - you probably just need to get the IHD authorized into the Electric Meter again. OVO Support can process that if you let them know.
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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