Hello,

I got a new error yesterday saying there are issues connecting to the electric meter, but it connects to the gas one just fine. 

We moved in May 2024 and never had this issue before until yesterday. There is 2 bars at the side so it should be connecting just fine. What should I do?

Kind Regards,

Jonatan and Johanna 

Here is another photo showing more info on the issue:

There’s details about a similar issue here 

You may need to check the status of the smart meter itself

There's also a guide here 

Hi @Jonatan, 

Our forum volunteer has already given some advice here. Hope it was helpful.

Please let us know if you’ve managed to get this sorted.

This little utility might help: with your permission, it will access your meter and give a brief technical report about it, its comms hub and the IHD. You’ll need your MPAN  - the 13-digit number you’ll find on a recent bill. Tick the tiny box confirming that it’s your supply, then click on Check meter: homebrew.n3rgy.com.

It’s common to see warnings about expired security certification - you can safely ignore these. Any other warnings or errors will probably indicate what’s wrong.

28-2 is an easy one - you probably just need to get the IHD authorized into the Electric Meter again. OVO Support can process that if you let them know.