Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?

Hey ​@Nigeb0050 ,

Can you give me the Status Codes from the System Status menu please?

Thanks!

Meter network 26-0 electric 28-2 gas 29-2

Thanks.

Possible Comms Hub issue based on those codes. Try getting them to run XJoin anyway as that sometimes fixes this - otherwise it’ll likely require an engineer visit.

Ok thanks 

No worries.

Who is your supplier by the way?

EDF can't contact till Monday 

Yeah… That might be your problem.

I’ve heard reports EDF has been making life a nightmare with smart meter stuff recently. You may want to consider jumping ship.

Thanks for your help ​@Blastoise186.

​@Nigeb0050 thanks for your post - Did you manage to get this sorted?

No and am having trouble contacting EDF phoning is a waste of time and costing me money so waiting on a text or Watts app reply

Sorry to hear this ​@Nigeb0050!

If you were a customer of OVO I’d be telling you to check your online account to see if smart meter reads were coming through automatically. If they’re not, then the problem will be with the smart meter. However, if the reads are coming through, then the problem will be with your In Home Display. If it’s a problem with the smart meter(s) then they may need to be replaced. However, if it’s a problem with the IHD, then your supplier may be able to run what’s called an ‘XJOIN’ as ​@Blastoise186 has mentioned, which is a remote request sent to the IHD to get it showing data again.

If you decide you’d like to switch you can always have a look at the rates OVO are offering here: https://www.ovoenergy.com/get-energy-quote.

Eventually got a response from EDF best they can do is offer me to buy a new ihd unit costing over 50 pounds which Im not going to pay so looks like I won't have a ihd anymore 

That’s a shame ​@Nigeb0050. Just to let you know, if you decide to switch to OVO we’ll send you a new IHD out for free if yours is faulty.

Hi Guys sorry took so long to reply and update. Im still in the same posistion I was since my origionall communication.

Despite spending over 6 hours with OVO ENERGYin online chat support!

I have come to the conclusion nobody can tell me what the problem is despite being given various reasons, They say they are recieving info from my smart meter and so i guess thats all they care about.

My Landis & Gyr E470 Type 5394 electric meter with comms hub directly above SKU1 Cellular has 5 led lights SW/WAN/MESH/HAN/GAS. Four of these flash together green every 5seconds or so.

The ONLY led that does not light up ATALL is HAN

And so my GEO TRIO 11 is constant METER NETWORK PROBLEM NOT CONNECTED TO METER NETWORK ? CONNECTION LOST

Hi ​@mjtemple ,

If you can grab us the Status Codes from the IHD, that’d help a ton - it’ll tell me exactly what’s going on. I already have an idea, but I want to be sure.

Thanks

I can only see this 26-1. Also yes I have tried various distances to meter as close as a cm even but no change x

​@mjtemple if the HAN light is off then there’s a loss of HAN. What have our Support Team advised when you’ve been in touch with them?

I’d recommend asking them to raise a case to our Smart Support team for loss of HAN. By all means reference this Forum topic if need be.

Let us know how you get on.