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Ljb67
Rank 1
October 17, 2022
Solved

Geo In Home Display (IHD) lost connection to my L&G smart meter - are they too far apart?

  • October 17, 2022
  • 41 replies
  • 9936 views

My meters are on the outside of my house with the garage between us. The ' in home display' constantly says ' lost connection '. Is it because its more than 2 metres from the meter or is it faulty? 

Best answer by kevinmcintyre09

Updated on 10/10/25 by Chris_OVO:

 

 

 

 

Please can you go into System Status on the IHD and post a photo of what you see there. 

 

 

 

Hi @Ljb67 the status code 26-0 is the network down or lost. From what you described in above it sounds like you have lost the network. When the IHD first looses the network it will re-try for around 30 minutes before saying the network is down. If it then manages to pick up the network again it will show the normal energy screens. Should it loose the network it will go through the process above.

 

I am assuming it does occasionally pick the smart meter network.

 

The two meter codes 28-2 and 29-2 can be ignored for now, as the IHD has lost the network.

 

You should never need to reset the device to get it to connect. Occasionally switching it off and then on again may be needed.

 

It could be the IHD is at the edge of its range, based on your description above. When it does connect how many bars does it show in the banner?  Range is less about how far from your meters, rather what is between the meters and IHD that may impact the signal. 

 

The icon is the top-left of the banner bar and looks like a mobile signal strength indicator. If it is down at one, then it is at the edge of its range.

 

You can try moving the IHD to the meters (you will need 3x AAA batteries), I would expect the IHD to show all the bars.

 

Let me know how you get on and I can see what else we can do.

 

Cheers,

 

Kevin

 

 

 

 

41 replies

Show previous replies
BPLightlog
Super User
BPLightlogSuper User
Super User
October 30, 2024

There’s details about a similar issue here 

You may need to check the status of the smart meter itself

There's also a guide here 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    October 30, 2024

    Hi @Jonatan, 

     

    Our forum volunteer has already given some advice here. Hope it was helpful.

     

    Please let us know if you’ve managed to get this sorted.

    Firedog
    Super User
    FiredogSuper User
    Super User
    October 30, 2024

    This little utility might help: with your permission, it will access your meter and give a brief technical report about it, its comms hub and the IHD. You’ll need your MPAN  - the 13-digit number you’ll find on a recent bill. Tick the tiny box confirming that it’s your supply, then click on Check meter: homebrew.n3rgy.com.

    It’s common to see warnings about expired security certification - you can safely ignore these. Any other warnings or errors will probably indicate what’s wrong.

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 30, 2024

    28-2 is an easy one - you probably just need to get the IHD authorized into the Electric Meter again. OVO Support can process that if you let them know.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      V
      Rank 2
      VOU30
      Rank 2
      June 11, 2025

      My IHD Geo trio 2 was working fine. Few weeks ago it suddenly stopped working. It's now connecting to meter forever. It is in same position as before which is within 2 meters of my meter. I've reset it. Shutdown for couple of days, change the position. Nothing seems working. Don't know what to do now.

       

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        June 11, 2025

        Howdy ​@VOU30 ,

        26-1 indicates a potentially serious fault, but I’ve got a couple of fixes for you. Please try them in this order:

        1. Reboot the IHD whilst close to the Electricity Meter/Comms Hub and leave it there for 10 minutes
        2. If that doesn’t work, contact OVO Support as the fault may be with the Comms Hub itself, https://smart-meter-help.ovoenergy.com might help so try that before reaching out

        Hope this helps

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Ben_OVO
          Community Manager
          Ben_OVO
          Community Manager
          June 12, 2025

          ​@VOU30 if ​@Blastoise186’s advice doesn’t work, give our Support Team a nudge - they’ll try and fix the IHD remotely and, if this isn’t possible, they’ll send you out a new one free of charge.

           

          Guidance on Geo error codes can be found in the user guide: https://assets.geotogether.com/sites/4/20190725104306/T2NT-A-USG-001_3-2.pdf

           

          Hopefully our Support Team can get it sorted quickly for you!

           

          Let us know how you get on!

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            M
            Newcomer
            mjtemple
            Newcomer
            August 27, 2025

            All I ever see on my GEO display is a red triangle with a red exclamation mark inside it.

            Top left of the display next to what looks like a mobile network signal bars with a red X

            Cant get any help from ovo at all.Also a message which says. Meter Network Problem, Not connected to meter network.If the problem persists contact your supplier.

            Im payg top up through app.

            pleasse help

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            August 27, 2025

            Hi ​@mjtemple ,

            Could you grab the Status Codes from the System Status menu please? All these codes will allow me to give you the right advice.

            Thanks

            Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            M
            Newcomer
            mjtemple
            Newcomer
            August 28, 2025

            Yes of course, the only thing I can see is 26-1 if that helps

            Thankyou x

            Show more replies
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