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Rank 2
June 11, 2025
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Four flats with storage heaters facing RTS shutdown....

  • June 11, 2025
  • 32 replies
  • 358 views

We’ve had three meter change appointments, for two flats, with four needing upgrading in Oxford. All have a second night heating circuit switched from RTS. I’d love some help !. One OVO meter was changed successfully in a basement flat, (thanks OVO). For one flat above this, which should therefore have better radio reception, two installers have come, said a smart meter wont work, and haven’t brought an option. Appointments are taking a month at a time.

So my first question is: if they install the ‘Legacy Meter’ offered, can it definately switch the second circuit night rate power on/off overnight with no radio ?. Cant find this info on the forum anywhere.

Meanwhile, the fourth flat uses Octopus, who have just not replied to 2 requests, and I’m not able to phone them as a landlord. While the third flat (basement) has 2 phases, so perhaps needs a different team of installers, equipped correctly ?…..any input very welcome, thanks !

Best answer by Lukepeniket_OVO

Updated on 24/06/25 by Ben_OVO

Check out our dedicated RTS FAQs page for more information.

rightio!
1A is fine it isnt RTS so not a priority in this situation.

Basement flat has been changed to smart electric but im unsure if theres signal to it (i havent run a comms check).

B1 is our problem! MRMM setup, RTS E10, polyphase engineer required due to two different meters using two different phases!

@Dailydb if we get an appointment in are you able to guarantee access to ‘B1’ and ‘B2’ so we can do a polarity check inside (and take a photo?).

 

32 replies

DailydbAuthor
Rank 2
June 13, 2025

OK, so here are the OVO accounts for @Lukepeniket_OVO 

B1: *** removed by Moderator***

(other urgent one is B2 with Octopus- still no response)

A1: *** removed by Moderator***

The basement flat running with new meter is A2: *** removed by Moderator***

 

In an ideal world, one successful visit to change all would be magnificent !

OVO Engineer
June 13, 2025

Updated on 24/06/25 by Ben_OVO

Check out our dedicated RTS FAQs page for more information.

rightio!
1A is fine it isnt RTS so not a priority in this situation.

Basement flat has been changed to smart electric but im unsure if theres signal to it (i havent run a comms check).

B1 is our problem! MRMM setup, RTS E10, polyphase engineer required due to two different meters using two different phases!

@Dailydb if we get an appointment in are you able to guarantee access to ‘B1’ and ‘B2’ so we can do a polarity check inside (and take a photo?).

 

OVO Operations Excellence Manager and Former Field Operations Team Leader
OVO Engineer
June 13, 2025

@Dailydb ive done a comms check and basement is all ok =] reads coming through

OVO Operations Excellence Manager and Former Field Operations Team Leader
Ben_OVO
Community Manager
Community Manager
June 13, 2025

@Dailydb just a reminder never to post account numbers or other sensitive info on the Forum - I’ve removed them for you now 😊.

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OVO Engineer
June 13, 2025

Sorry ​@Dailydb I should have mentioned to DM me the account stuff. I have got everything I need to look at previous jobs. sorry yes ive just realised A1 needs changing aswell. If need be could you give us access to each of the flats?

OVO Operations Excellence Manager and Former Field Operations Team Leader
DailydbAuthor
Rank 2
June 13, 2025

thats great….yes, absolutely: access to all meters, kettle will be on, and I’ll save a parking spot 😃. Is it possible that the attending team can work with multiphase or single then no problems ?

A1 and A2 share basement meter cupboard. Your comms check on A2 means -thanks- not only that A1 should work, but six feet above these, B1 and B2 meters.

So, do we need to change B1 back to E7 tariff so they could install a preconfigured E7 meter ?

And, can you change the Octopus meter if the account holder/building owner are present to sign anything needed (me) ?

thanks

OVO Engineer
June 13, 2025

@Dailydb We cant change the Octopus meter unfortunately =[

 

Lexii is going to be giving you a call to book you in for both account numbers provided to me which dont have smart, we will also ensure a polyphase job is booked in for ‘B1’.

B1 - whatever tariff is on your account is what the meter will commission to, you can change tariff post install =]

OVO Operations Excellence Manager and Former Field Operations Team Leader
DailydbAuthor
Rank 2
June 13, 2025

OK, please allow for the possibility the installer who looked at A1 was correct, and it is polyphase.

  1. Any installer who comes can work on polyphase or not. Simple ?

Neither of the two installers for B1 have mentioned polyphase, only bad reception, and not being able to install a preconfigured E7 meter because of E10 tarrif.

  1. can you insist that if they are unsure yet again, they simply just fit one ?

Can Lexii email me on A1 account details for booking …..thanks !

OVO Engineer
June 13, 2025

@Dailydb your basement meter has signal and is in comms so should have no issue with the others connecting to the WAN. Also, we now have e10 preprogrammed meters so can install that =]

Weve got a certain job type which is polyphase which means only certain people with that skillwill be assigned it =]

OVO Operations Excellence Manager and Former Field Operations Team Leader
DailydbAuthor
Rank 2
June 13, 2025

Lexii just phoned, and agreed to book A1 as polyphase just in case, and I’ve printed your comms check post for the B1 3rd appointment installer she should arrange, so a great result…..thanks so much everyone for all the help ​@Blastoise186  ​@Lukepeniket_OVO. !!!