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June 11, 2025
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Four flats with storage heaters facing RTS shutdown....

  • June 11, 2025
  • 32 replies
  • 358 views

We’ve had three meter change appointments, for two flats, with four needing upgrading in Oxford. All have a second night heating circuit switched from RTS. I’d love some help !. One OVO meter was changed successfully in a basement flat, (thanks OVO). For one flat above this, which should therefore have better radio reception, two installers have come, said a smart meter wont work, and haven’t brought an option. Appointments are taking a month at a time.

So my first question is: if they install the ‘Legacy Meter’ offered, can it definately switch the second circuit night rate power on/off overnight with no radio ?. Cant find this info on the forum anywhere.

Meanwhile, the fourth flat uses Octopus, who have just not replied to 2 requests, and I’m not able to phone them as a landlord. While the third flat (basement) has 2 phases, so perhaps needs a different team of installers, equipped correctly ?…..any input very welcome, thanks !

Best answer by Lukepeniket_OVO

Updated on 24/06/25 by Ben_OVO

Check out our dedicated RTS FAQs page for more information.

rightio!
1A is fine it isnt RTS so not a priority in this situation.

Basement flat has been changed to smart electric but im unsure if theres signal to it (i havent run a comms check).

B1 is our problem! MRMM setup, RTS E10, polyphase engineer required due to two different meters using two different phases!

@Dailydb if we get an appointment in are you able to guarantee access to ‘B1’ and ‘B2’ so we can do a polarity check inside (and take a photo?).

 

32 replies

Blastoise186
Super User
Super User
June 13, 2025

No worries - it just shows you how overpowered we are here! :D

OVO can only swap meters for folks who are currently supplied by OVO. If you wanted OVO to try and sort out the Octopus managed one, you’d need to switch over first. Only then can OVO touch it. Industry rules I’m afraid!

https://switch.ovoenergy.com is the link you’re after. Just so ya know, using this one will give me £0 in kickback and you won’t score you a gift card either - but it should do the job of switching the supply if desired. If there’s an active tenant, please allow them to make the switch instead as it’d require their consent.

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Abby_OVO
Community Manager
Community Manager
June 16, 2025

Hey ​@Dailydb 

 

I’m glad to see you were able to get a lot of help on this and now have an appointment booked. Keep us updated with how that goes.

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