Electric smart meter not sending readings but gas is?

No - if it was from the meter it would say Smart alongside

@ChrisMac the meter reading page will look like this when working correctly with daily readings with the word smart next to them

https://account.ovoenergy.com/meter-readings/history/electricity

 

Okay thanks

Hey @ChrisMac 

I think Firedog would be right here:

The Forum_Support will be looking into all of this, hopefully they can get to the bottom of everything for you.

All,

My account is now showing 3 days of Smart electric reads after Forum support have looked into this problem. I don’t yet know what caused the meter to not send smart reads since joining Ovo.

Thanks to everyone who helped. 

 

It would be really useful to know what the problem was @Tim_OVO 

I have asked Forum Support what caused the fault, awaiting reply. 

Hi,

Yes getting readings for usage okay.

But noticed that the Power Move option still thinks I don’t have a connected Smart meter which seems strange? 
 

Hey @ChrisMac,

Forum_Support will get in touch via private message. 

@ChrisMac 

It would be good to know what the issue was and why it took so long to fix. It may help other posters in the future.

Personally I think you deserve some compensation for it taking so long. 

Something is seriously wrong with the ovo processes in my personal opinion when issues take this long to resolve. 

Doesn’t allow me to sign up for Power Move even though my Smart reads seem to be okay now. Any ideas? 
 

Thanks Chris

Was working a few days ago, see link above. 

@Emmanuelle_OVO 

Is there a minimum number of days of historical 30min readings before a customer can sign up to Power Move? 

I know there is for the Demand Flexibility Service which would impact Power Move Plus I suspect. 

Oh goody late to the party.  But my account has stopped receiving Electricity readings from the meter but still gets Gas.  OVO have started requesting a manual electricity reading via the website.

So….. for umpteen months all has been worked well.

Now…. HAN and WAN lights are flashing. Meter numbers all tie up.  Half hourly usage and meter readings exist on OVO website for Gas. 

October Electricity meter readings are there up to the 25th, skip 26th and 27th, 28th is present (October) then nothing.  Half hourly data stops at 1am on 25th October.

Meanwhile the Hildebrand app/database has 30 min data up to the early morning of 2nd Nov and Gas to the end of 1st Nov.  However I don’t use the app that often and have only just re-installed it so it might take a little while to “catch up”.

I would seem to me that WAN comms is fine otherwise how would OVO get the Gas meter reading data?   I have completed the smart meter self help / investigate journey and, apart from it thinking that my Gas meter has a button C which it does not, that seemed OK offering me resolution in 45 days!

Is there a systemic issue with OVO processes here? A recent upgrade to IT that has a problem etc. etc.

Any suggestions as to next steps?

Are your Han and wan lights flashing 5 seconds apart? 
you need this passing to forum support.

Over 12 months ago I had an engineer come out to check electric meter as not sending Smart reads but tbh he  didn't really do anything except damage my main fuse! Too concerned about his colleague outside who seemed to be timing the engineers visit! 

I was sending manual reads after his visit and couldn’t be bothered chasing Ovo until I noticed the Smart Move power incentive.

it took awhile to sort but after my issue was escalated to Forum Support it got sorted! 
Shame I still don’t know which button they pressed to fix it! 
 

I said to the engineer this seems like an Ovo internal issue as all readings were showing on meter but not when viewing data through the App or Portal. It was totally dismissed as he didn’t want to know about the systems Ovo use!