Hi,
Any idea why my gas meter sends smart reading but electric doesn’t?
Hi,
Any idea why my gas meter sends smart reading but electric doesn’t?
Best answer by Emmanuelle_OVO
Updated on 19/09/24 by Emmanuelle_OVO:
Hey
That’s a shame Hugo also can’t communicate with your meter.
The timeframe for the smart metering team to investigate the issue and contact you is 45 working days. Within this time they will attempt to fix the issues with the meter remotely, if they’re unable to do so they’ll contact you to book in an engineer appointment.
If you’re concerned the support team may not have received your smart meter health check I'd advise contacting them via webchat to check.
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