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Jess_OVO
Jess_OVOBest Answer
OVO Staff
Apr 22, 2022 11:07 AM UTC

Updated on 30/04/26 by Ben_OVO


A great question to ask about your In-Home Display (IHD).

This device allows you to view your smart meter usage data by connecting to your smart meter via the Home Area Network (HAN). We’d advise keeping the device as close as possible to your electricity meter if you’d like an easy way to check your real-time usage.

 

Your IHD doesn’t have to be plugged in all the time as runs off a battery. If you do have it plugged in it doesn’t use much power at all.

 

If you’d prefer not to use the IHD you can unplug and store the device without impacting the connection of your smart meters. As the smart meters use the Wide Area Network (WAN) to send us your meter readings, they’ll be unaffected by the function of any IHD.

 

Don’t forget you can also check your usage data via the usage pages of your online account or OVO app (download for Android or iOS).
 


For more IHD advice check out the guides below:

 

S2 Chameleon IHD Guide

S1 Chameleon IHD Guide

S1 Pipit IHD Guide

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M.isterW
Rank 6
M.isterW
Rank 6
Apr 22, 2022 3:36 PM UTC

It's the meter that sends data to your energy company, not the display unit you have in the house.

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    Rank 5
    Technophobe
    Rank 5
    Apr 22, 2022 3:37 PM UTC

    Ok. Thanks for your patience!!!!!! 🙏

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      Apr 22, 2022 4:09 PM UTC

      You can usually also check the messages on the meters themselves as well. It varies as to exactly how that works, but it’s possible if you poke about for a bit.

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      Newcomer
      Carnethy
      Newcomer
      Feb 17, 2024 8:29 PM UTC

      Hello,  I noticed I had accidently switched off my smart metre display. I have switched it back on but the display team is still blank .It was switched off for about an hour I think 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      Feb 18, 2024 10:42 AM UTC

      Hi @Carnethy , if you’re talking about your in home display (IHD) then try taking the power off for a few minutes and then reconnecting - that might restart it. 
      Alternatively if it’s been off power for some time, it might need a recharge or new batteries - depending on the type. They’re not designed to run off batteries for too long. 
       

       

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        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        Feb 19, 2024 10:51 AM UTC

        Hey @Carnethy 

         

        BPLightlog as given some really great advice here already. Did you happen to give it a try?

         

        Let us know if that worked for you. If you’re still having trouble, it’ll be worth getting in touch with the Support Team so they can look into this further if the issue continues.

         

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