Updated on 29/10/25 by Ben_OVO
Great to hear about your new smart meters and brilliant question to ask about making sure these are set to send us your usage data half hourly.
When make your smart meter appointment we ask you to select a reading schedule, which decides how often we receive a reading from your meter. This can be set on a monthly, daily or half-hourly schedule - we’ll install your meter in the option you selected.
You can check whether your usage data is being received on a half-hourly basis by heading to the ‘usage’ pages of your online account or OVO app (download for Android or iOS). The ‘daily’ tab will show half-hourly data if this is being received.
If you’d like to change the frequency we’re receiving your smart meter readings once the meter’s been installed, log into your online account or app and click ‘Profile’ (or the person icon on your App home screen). Then, click 'how often meter reads send' and select your chosen read schedule. We’d always recommend that half-hourly is the best, as it gives you the most detailed online usage breakdown.
Reach out to our Support Team to request this change if you’re unable to do it online or on the app. If your meters are already set to send us half-hourly readings but you’re not able to view this on your ‘usage’ pages this could indicate a communication issue with your meter. In which case it’s worth carrying out a smart meter health check for your meter type below and contact our Support Team with the results:
SMETS1 Secure Smart Meter Health Check
SMETS2 Smart Meter Health Check
We’ve got a great Forum topic about identifying smart meter issues on your online account / app, and there’s also a smart meter troubleshooting guide on our website here.
