Can I switch my smart meters to half hourly readings?

Hi @George Bernard ,

You can probably ask OVO to reconfigure the gas meter to Half-Hourly reads again. That should fix this going forwards, but I’m afraid it won’t fix historical data.

I’ve had to request half hourly readings be reinstated after it was stopped without my consent. I’m betting this will affect my chances of achieving the full Powermove credit this month. Why did this happen? (The half hourly readings should have been reinstated after I found out.)

Hi @lesleyd,

Have you had your meter replaced recently at all? I found an article that might share more information with you.

If you want more information, contact our Support Team to allow them to look at the account for you. 

Let us know what you find out.

No, it’s not a recent installation. It was giving half hourly readings because I was on Powermove and then I checked the app to find out it no longer was providing readings so I had to request to go back on. 

Hi @lesleyd, 

I suggest you contact the support team and ask them to check if your meter is communicating so they can check the readings we have. They can identify when/if the meter stopped giving us half hourly readings as I would assume a clear gap would be visible. 

Let us know how you get on if you speak with them! 

Hi @lesleyd 

If you haven't already, it is always worth downloading one of the free ofgem regulated third party apps like Hugo. Then check to see if they can see the 30min data.

That will give you a good idea if it is an ovo specific issue reading your meter

https://hugoenergyapp.co.uk/

Hello. I'm wondering if half-hourly meter readings is the highest frequency possible?

That depends a little bit on what you mean. 

Your OVO account can be set to retrieve meter readings (the numbers you see on the meter itself) monthly or daily. Your meter also stores usage data - how many kWh have been used - every half hour, and your OVO account can be set to retrieve these figures.

You can ask for monthly, daily or half-hourly figures - there aren’t any more granular than that.

• If you ask for monthly or daily figures, then OVO will collect the appropriate meter reading, usually the morning after it was stored at midnight.
• If you ask for half-hourly figures, OVO will collect your meter reading every day and also the usage data for each half hour.
• OVO may collect meter readings more often than your account is set up for.
• Your IHD may show you an instantaneous meter reading. My Chameleon IHD3 will show me the current reading to the nearest Wh, so it changes pretty rapidly.

What were you hoping to hear?

Just to clarify @Ann K , an electric smart meter updates its readings every 10 seconds or so. A gas smart meter updates its readings every 30 mins. This is the update sequence used by the IHD (in house display).

On your account from your supplier, generally they can only show half hourly usage when that frequency of update is set for the account. 
Some use a different variant of IHD which can link to a third party feed and show daily usage at smart meter frequency. 
Take a look at the Bright app and Glow IHD option 

1. Had smart meters fitted 30 September however account shows only 3 smart meter readings and asks me to input meter readings why !! How often should my account show meter reading,  my account shows a reducing balance from my credit , also when I followed online advice it asked for meter serial numbers when I put them in if stated meters were working correctly years ago my first generation meters updated all the time thought newer meters would be the same