Can I switch from an Economy 7 plan to a single rate plan without a smart meter exchange?

Hey @PaulinaMary,

Sorry to hear this,

It sounds like there may be a billing issue on your account, I’d advise reaching out to Support on 0330 303 5063 to investigate this for you. 

Thanks for your replies.

Collections were unable to assist, so I went back to customer support.  After speaking to a couple of advisers they were left flummoxed of how it happened and what to do.  It has now been passed to the technical team and thankfully my direct debit will remain fixed until it is resolved..

@PaulinaMary interesting we are seeing quite a variety of bills being re created for different reasons. We are pulling examples together. Some more obvious than others 

I don't work for OVO i am just a customer like you. 

Hi,

I just wanted to update you all that my original query from February 2022 is still outstanding.  OVO closed it without informing me, so I reopened it again in June.  I have just check my account and it still has not been resolved.  What’s the likelihood that is has been closed again, and what more can I do to get this sorted out?

I did suggest they create two accounts for me and close the Economy 7 one once they have updated it with the correct tariff/pricing using the bills that sent me.  It’s also interesting to know that the advisors can see my online account is different to what they have on their system.  Maybe I should suggest they consult with other utility suppliers on how to create a system that could manage tariff changes, as whatever they are doing is not working!

Hey @PaulinaMary,

Sorry to hear this, it sounds very frustrating.

I’ll ask Forum_Support to reach out to you, please keep an eye on your private messages. 

As an Economy 7 user with storage heaters with 2 separate meters, I have read that radio telemetry signalling is to be switched off next year so how are we supposed to control our heaters? Will there still be a cheaper rate overnight and we will have to just switch our heaters on manually at night and remember to switch off in the morning?

Also, can my 2 meters be replaced with a single meter to make it easier to submit readings and avoid confusion.

Hi @Maureen D ,

I can answer that one for you. Just so you’re aware, I’m a forum volunteer so this is my personal response.

Economy 7 itself isn’t going away and will remain available across all suppliers that currently offer it for the foreseeable future. If that ever changes, you’d be warned about it well in advance.

It is true that the RTS Service that powers legacy E7 meters is shutting down. Your meters should continue to run using the built-in local timeswitch that was originally designed as a fallback mechanism. It won’t last forever, but it’d tide you over in the short-term until you can upgrade to Smart Meters. As long as that timeswitch works, your heaters should continue to run as they do now - but please be advised that if your meters are as old as I think they are… There’s no guarantee that it definitely will work.

As for replacements, yup! That’s now a thing. Head over to https://smart-booking.ovoenergy.com and you can make that request whenever you’re ready. The new Smart Meter will be a single unit and the engineer will deal with the removal and disposal of your old meters as part of the service.

Thanks very much for the reply.

My day meter stopped working the other day so an engineer has been booked to look at it next week.  I will pick his brains regarding the meters.

OVO trying to make me into stay on E7 when it's too expensive for me now the council have changed my heating system without a choice but even though it is not my fault they threatened to charge me £106 if I think about changing it's disgusting and undiluted greed.

Hello @Mark Shaw ,

For a case like this one, I think the most powerful option that OVO offers at https://ovoenergy.com/feedback would probably fix this - which is to email Raman’s team. I’d recommend you try to use the regular route first, but his team are willing to step in if you think the normal complaints process hasn’t worked.

All the details are listed on that page. OVO can make what you’re looking for work for free - you don’t need to pay the £106.