Can I switch from an Economy 7 plan to a single rate plan without a smart meter exchange?

The change over can happen instantly if you have a smart meter. Other way is itwill be overnight. Call them and watch your meter change over.

WATCH out if you do they do it right. 

Actually, because of how OVO’s billing platform currently works… The changeover from E7 → Flat Rate takes about the same amount of time regardless of smart meter or not.

That’s correct: for a change like this, my understanding is that these two rate (peak / off peak, day / night) accounts will remain two rate, but have the same (single rate) prices attached to both registers. It’s for this reason that it takes a bit of time for someone in OVO’s back-office to pick up the request and make the change on your account. 

I wonder how long ‘a bit of time’ is 😉

Here’s a little caveat: I made this request via webchat a couple of weeks ago, in the (forlorn) hope that it would be actioned on the date of my fixed > variable switch. I spent a few hours on webchat again yesterday. The advisor told me that my earlier ticket had been submitted as ‘feedback’, which wouldn’t ever be actioned. It should, she said, have been directed to ‘billing’, which she then did for me because there’s no way for me to contact the appropriate team myself. So now we start on another stretch of that piece of string.

[We spent a long time trying to nail down the correct rates that apply for my region. She was apparently referring to a rate table whose figures varied significantly from the ones available to me. It took a lot of consultation with her colleagues (who seemed to have the same information) and her supervisor to get her equipped with the correct current rate table. I wonder how many customers have been misled since the Jan-Mar 2023 rates came into effect.]

@Firedog another supplier is quoting up to 6 weeks to adjust meter two rate tariffs

That’s a bit sad @nealmurphy, but it doesn’t surprise me. It only takes a moment for the monkey to press the lever to deliver the banana after all, but it takes months to teach the monkey how to do it 😉

As promised: just a little sitrep.

The moment my fixed-rate plan came to an end, things changed at the online account:

• The Plan page started showing the Standard Variable Tariff (E7) rates I was advised of last month;
• The Usage pages started using those rates to show daily costs;
• Live billing died. 

I’m hopeful that this means that the Billing team have got the message (that I wanted to change from dual- to single-rate from 9 January), so charges aren’t being updated until the change I want has been implemented, both at their end and mine by virtue of a tariff update to my smart meter. It will be interesting to see whether this gets done before the end of the month, when my next bill is due, and whether the new tariff will be back-dated to the start of the plan.

 It was good to learn that usage and billing aren’t interconnected, but arrive at the web platform from different directions. This explains a lot of the unnecessary anguish that many users recently migrated from SSE have been subjected to.

Yes. Kudos to the Ovoids who made (at least part of) this happen ⭐⭐⭐⭐⭐

• Having been frozen at the last day of the fixed-rate contract, my billing page is now live again from 1 February.
• At the end of the billing period including the switch from fixed to variable tariff, my Economy 7 plan now shows the same rates for peak and off-peak. 
    

  

   

• These rates have been applied for the whole duration of the variable tariff, i.e. since billing froze.

So, @Luminess, it can be done. My bill for January is 8% lower than it would have been had I stayed on the E7 plan.

[OT] 

I no longer have to wait until after midnight, or get up at stupid o’clock, to make use of my greedy electric shower 🙌 This will make a fundamental change to my daily routine.

Hi,

I hoping a forum member is able to answer my query, or at least steer me in the right direction, as an answer was not forthcoming from customer service.

I transferred from SSE to OVO in January 2022 and changed from Economy 7 to a single rate tariff on 26 January 2023.  That sounds straight forward, however: 1) my online account shows my historical bills as single rate unit price only instead of day and night rates;  2) to make matters worse, my current single rate unit price has been backdated to 1 October 2022 and 3) my account in constant debt and OVO wants to increase my direct debit.

Thankfully the Customer Service Adviser was able to send me a copy of my statements from July - December 2022 which showed everything correctly.  Even though they too see the same online data that I do, as initially thought I rang to clear the debt. 

In order for me to stop receiving emails stating I am hundreds of £s in arrears, my question is who do I need to contact to get my online account corrected?  Apologies for all the info, but I wanted to be clear as possible with what I was asking 🙂

Hey @PaulinaMary ,

In the first instance I’d try Collections on 0800 069 9831. If they can verify that you don’t owe a debt, that team has the power to terminate the process and undo any damage.

Hope this helps! If that doesn’t work, stop by again as I might have more options for you.