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Smart gas meter battery failure - why isn't it easy to replace it?


After my central heating boiler failed to fire up, discovered a blank display on my meter (pressing A still gave no display). After talking to OVO they thought it was almost certainly a battery failure and sent out an engineer for a fix.

Turns out he had to install a traditional meter because it was out of hours for OVO to give codes for a new smart one.

This means that we have to yet another visit to have a new smart meter installed

Questions are:
Why can't a battery simply be replaced under such circumstances. Should be quick and easy. It it isn't easy, why on earth not?

Why can't the unit send a warning beep to us and send a message back to base when low battery is detected?
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Best answer by Lucy_OVO 20 March 2018, 16:17

I'm afraid they're not separable @GasAndGaiters.

Unfortunately it isn't like replacing the batteries in a remote control. With this, if the battery has failed then the meter will need to be replaced.

I'm sorry that a smart meter wasn't initially fitted and that this has resulted in lots of to-ing and fro-ing for you. I hope that this has now been resolved.

Lucy

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5 replies

Userlevel 7
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@geoffenator @peter.elliott both of you have mentioned knowing a thing or two about smart meters - can you help @GasAndGaiters :?

Tim
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Hi,
There's not really much I can add. The battery is supposed to last for 10 years and the meter can send a low battery warning to the supplier. Batteries can usually be replaced in the field, but it may have been some other fault: the details will be in the engineer's notes for the job.

My gas meter is a Liberty EG4v and has a plate on the front stating that the operating temperature range is -10C to +40C. Was it particularly cold when yours failed?
Thanks. It was a cold day, but the meter is inside a cupboard and wouldn't have got less than around 20 ish. I don't have engineers notes - presumably the failed meter would have gone off somewhere for checking but I'm not privy to any information from that.

Certainly if he could have replaced the battery it wasn't attempted and I would have thought that would be the first thing to try.

Interestingly enough, the failed meter was replaced by an old style because the engineer reckoned that since it was out of hours he couln't call OVO for the required installation code.

The engineer who came yesterday to replace the dumb meter with a smart meter said that the original replacement should have been a smart meter but operating in dumb mode until we could get a code.

This is an awful lot of messing around and disruption.
Userlevel 6
Badge +2
I'm afraid they're not separable @GasAndGaiters.

Unfortunately it isn't like replacing the batteries in a remote control. With this, if the battery has failed then the meter will need to be replaced.

I'm sorry that a smart meter wasn't initially fitted and that this has resulted in lots of to-ing and fro-ing for you. I hope that this has now been resolved.

Lucy
Yes it has been resolved after the second visit to install the replacement smart meter.

I would suggest that if it true that a smart meter can be installed in dumb mode that your fitters be made aware of this so that at least the second visit would only be to make the new meter smart.

Since that would only involve entering codes, it could well be that I could have done that myself.

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