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Android app has stopped showing electricity usage - gas is still showing?



Hi, my android OVO app hasn't shown any electricity usage/cost since 20th October. Gas is fine. I've checked my SMETS1 smart meter and it's blinking and pausing as it should, therefore sending data. AFAIK, I have the latest version of the app, 15.5.0.

Best answer by Jeffus

Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 

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Blastoise186
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Hey @squiffell ,

Have you checked the online account? Do meter readings show up there under the Meter Readings tab?


Jeffus
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This is what the app shows under meter readings

 


Jeffus
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Click on view reading history and post what you see. Useful to know if the readings are regular daily smart


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Okay, jeffus, I'm on the website now. This is what I see but there's still something not quite right. Wait for my next screenshot.

screenshot.


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Jeffus
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Check that nothing has gone wrong on your plan page regarding electricity rates

https://account.ovoenergy.com/plan

 


Jeffus
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squiffell wrote:

 

Do you have a Day tab

 


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Jeffus wrote:
squiffell wrote:

 

Do you have a Day tab

 

Yep, and it looks like yours up to 19 October, since then this displays for each day, different dates, of course.

 


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Jeffus wrote:

Check that nothing has gone wrong on your plan page regarding electricity rates

https://account.ovoenergy.com/plan

 

I've a different tariff but otherwise it looks the same.


Jeffus
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Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.


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Jeffus wrote:

That page looks similar to mine. I posted a screenshot, see further up.


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Thanks very much for trying to help, jeffus!


Jeffus
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Updated on 07/02/25 by Abby_OVO

 

Accounts with meters that weren’t able to communicate with the DDC during the migration, will be contacted to have the meter replaced to ensure that it can communicate with us as it should be.

squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year.

Else i would have suggest trying one of the 3rd party apps

https://www.glowmarkt.com/

But i don't think that will work

Could you post a photo of your meter @Blastoise186 is great at identifying meters and may have a bit of info that is useful 


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Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.


Jeffus
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squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014.

Post a photo of your meter for @Blastoise186 to look at


Jeffus
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squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep. 

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps. 

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well


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Jeffus wrote:
squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep. 

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps. 

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well

It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.


Jeffus
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squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep. 

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps. 

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well

It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.

Yep that is the one good thing. 

That should mean your bills are updating fine

Can you check them?

The bills don't use the usage screen 


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Jeffus wrote:
squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:
squiffell wrote:
Jeffus wrote:

That check isn't working, I'm afraid. Tried in different browsers.

Probably means your meter has yet to be migrated to the DCC

https://www.smartdcc.co.uk/

All meters should be migrated by the end of  the year or they should be replaced next year. 

Could be that. My meter is from 2014. Still doesn't Explain why the android app and my OVO account website stopped displaying electricity usage information.

Yep. 

All we can realistically do is look for pointers about the issue that you can then feedback to the ovo support team.

We can tell quite a bit by asking questions which usually helps. 

On the Usage page, on the Year tab, is there anything in the running total so far for November? Or is that blank as well

It's blank as well. But View Meter History shows readings for each day after 19 October, see screenshot way up.

Yep that is the one good thing. 

That should mean your bills are updating fine

Can you check them? 

I'm going to check my next bill, which is due any day now.


Jeffus
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OK wait for that, although you should see the bill gradually update daily with meter readings

https://account.ovoenergy.com/billing-details

 


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Jeffus wrote:

OK wait for that, although you should see the bill gradually update daily with meter readings

https://account.ovoenergy.com/billing-details

 

It shows the standing charge but nothing else for electricity. Guess I have to contact customer service.


Jeffus
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Yes

You can give them a link to this thread so they can clearly see the issue

1. Your electricity smart meter is sending daily smart readings as you can clearly see them on the readings page. So it appears there is nothing wrong with your meter

2. Daily and half hourly readings are not appearing on your usage page

3. Your bills are not being updated with electric usage.

4. Your meter has yet to be migrated to the DCC

This is a link to this page.

​https://forum.ovoenergy.com/smart-meters-136/android-app-has-stopped-showing-electricity-usage-12452?postid=66745#post66745

I can see someone else has what looks like the same issue so i have tagged the OVO moderators @Tim_OVO and @Emmanuelle_OVO on that thread in case they need to look at a possible generic issue impacting several customers

https://forum.ovoenergy.com/my-account-140/why-have-i-lost-smart-half-hourly-usage-data-on-daily-usage-section-of-online-account-8655?postid=66750#post66750


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Jeffus wrote:

Yes

You can give them a link to this thread so they can clearly see the issue

1. Your electricity smart meter is sending daily smart readings as you can clearly see them on the readings page. So it appears there is nothing wrong with your meter

2. Daily and half hourly readings are not appearing on your usage page

3. Your bills are not being updated with electric usage.

4. Your meter has yet to be migrated to the DCC

This is a link to this page.

​https://forum.ovoenergy.com/smart-meters-136/android-app-has-stopped-showing-electricity-usage-12452?postid=66745#post66745

I can see someone else has what looks like the same issue so i have tagged the OVO moderators @Tim_OVO and @Emmanuelle_OVO on that thread in case they need to look at a possible generic issue impacting several customers

https://forum.ovoenergy.com/my-account-140/why-have-i-lost-smart-half-hourly-usage-data-on-daily-usage-section-of-online-account-8655?postid=66750#post66750

Thank you!


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