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Haven't achieved Power Move target because my meter isn't sending readings?


Well I avoided using anything but television between 4pm and 7pm all September.  They have told me my meter wzsnt sending readings so they couldnt assess if I had reached the target.  Yet they have my daily usage readings online.

 

Im beginning to thinknthis is all one big hoax

Best answer by Ria

Updated on 06/03/25 by Emmanuelle_OVO:

What if my smart meter stops communicating?

 

To take part, your smart meter needs to be working and connected to the internet.

We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

See our guide to fixing common smart meter issues.}

Who can join?

 

To be eligible to join Power Move, you need to:

  • be an OVO customer and have your energy supplied by us
  • have downloaded the OVO app and unlocked Beyond
  • have a working electricity smart meter
  • have a credit meter
  • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
  • have an active Direct Debit
  • have opted into half-hourly meter reads for billing (you can do this when you join)
  • have opted into half-hourly meter reads for settlement (you can do this when you join)
  • have an active email address

Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
 

Check out our website for the latest challenge information:

https://www.ovoenergy.com/power-move,
 

Join Power Move today
 

Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
 

Check our FAQs to find out more. Power Move terms also apply.

View original

13 replies

  • Carbon Cutter**
  • 4 replies
  • October 3, 2023

I have had exactly the same message! They did say this earlier in the month when I tried to look at my usage, and I done manual readings and put them on my account but i spose they couldn't still tell how much was used and when. It's never happened before and strange you've had the same problem. 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • October 3, 2023

Daily readings alone aren’t enough - it requires the Half-Hourly data as well. Please check the Daily tab in MyOVO.


  • Carbon Catcher*
  • 64 replies
  • Answer
  • October 3, 2023

Updated on 06/03/25 by Emmanuelle_OVO:

What if my smart meter stops communicating?

 

To take part, your smart meter needs to be working and connected to the internet.

We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

See our guide to fixing common smart meter issues.}

Who can join?

 

To be eligible to join Power Move, you need to:

  • be an OVO customer and have your energy supplied by us
  • have downloaded the OVO app and unlocked Beyond
  • have a working electricity smart meter
  • have a credit meter
  • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
  • have an active Direct Debit
  • have opted into half-hourly meter reads for billing (you can do this when you join)
  • have opted into half-hourly meter reads for settlement (you can do this when you join)
  • have an active email address

Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
 

Check out our website for the latest challenge information:

https://www.ovoenergy.com/power-move,
 

Join Power Move today
 

Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
 

Check our FAQs to find out more. Power Move terms also apply.


  • New Member**
  • 1 reply
  • October 3, 2023
Blastoise186 wrote:

Daily readings alone aren’t enough - it requires the Half-Hourly data as well. Please check the Daily tab in MyOVO.

I've just just been notified that I have been  successful  in achieving  £10 credit for September  so it must work for some of us


waltyboy
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 275 replies
  • October 3, 2023

When I joined the September challenge I was reminded that I’d have to agree to half-hourly readings. No problem, I was already on half-hourly. But annoyingly, after agreeing to something I was already on, I then had to wait 24 hours before Power Move okayed everything!

 

No matter, everything works fine, it was a puzzling little glitch though, especially as during this sign-up process my half-hourly readings were temporarily suspended and then reinstated again!


  • Carbon Cutter**
  • 4 replies
  • October 3, 2023

I've had mine in half hourly for as long as I can remember. I hit the targets every month of the challenge last winter no problem. This is the first time I've ever been told they weren't getting my readings from the smart meter. It was plugged in and appeared to be working fine this end. There must've been a glitch somewhere down the line last month


waltyboy
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 275 replies
  • October 3, 2023

Hi @Jooliewoolie Shame about last month, good luck this month.

 

When you say “plugged in”, do you mean your In Home Display (IHD)?  This won’t affect OVO processing your figures. What will affect things is if you (and OVO) can’t see your half-hourly readings in your “Usage” page in your OVO account.  
 

That’s the one you need to keep an eye on regularly, every day or so, if possible, as you go through the month: that way you and OVO can nip any problems in the bud, and you’ll also be monitoring your percentages.

 

all the best and good luck…


  • Carbon Cutter**
  • 4 replies
  • October 3, 2023

I thought of that after I posted, about the HD. (I remember when it was fitted she said I didn't need it plugged in for them to get their readings) silly me lol.  Last winter I did check daily and did my maths to see how I was doing. I have to admit this time round I haven't got back into the swing of doing that again yet. At least then I'd know if there was any probs like you rightly said. Thank you


waltyboy
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 275 replies
  • October 3, 2023

@Jooliewoolie All the very best of luck to you, keep at it!


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • October 3, 2023

Give us another shout if you think you still have meter issues! We can help on the forum with initial diagnostics and can then offer either advice and/or recommendations on the next port of call. :)


Forum|alt.badge.img+1
  • Carbon Cutter**
  • 12 replies
  • October 3, 2023

Does anyone know the mechanics (electronic I suppose) of how the meter-reading actually gets to OVO?  With BT upgrading so much of the Internet to fibre I would have thought to possibility of something being set wrong somewhere and filtering packets out could be fairly high at present/

 


Blastoise186
Plan Zero Hero
Forum|alt.badge.img+1
  • Plan Zero Hero
  • 7929 replies
  • October 3, 2023

Not relevant here luckily. The destruction that Openreach is doing to the telephone infrastructure fortunately has no effect on Smart Meters.

Down south, the Telefonica WAN uses the O2 Mobile Network to communicate with sites, while up north they run on the Long-Range Radio based Arqiva WAN. Both run on private infrastructure that BT Group can’t get their grubby mitts on, so Openreach can’t touch it.

And besides that, TCP/IP is a thing so packet loss isn’t an issue either.

It all then goes via DCC (Direct Communications Company) to reach suppliers like OVO via even more private infrastructure so BT Group can blow up the public internet for the entire country and the systems used for Smart Metering wouldn’t be affected.


Forum|alt.badge.img+1
  • Carbon Cutter**
  • 12 replies
  • October 3, 2023

Unfortunately TCP/IP cannot stop someone putting a packet-filter on by mistake! However I’m glad to hear that the infrastructure used is run by an organisation that (presumably) does n’t get paid if the network is n’t working rather than a super-massive Quango that does not have that incentive!

Thanks for the info.


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