Why does the app tell me my smart metre didn't send enough data when I can still see my daily half hour usage every day up until now - Sunday?
(Just a point out, I have half hourly readings for every day since the beginning which is over a year)
Solved
Smart meter isn't giving enough data for Power Move
Best answer by Chris_OVO
Updated on 07/03/25 by Emmanuelle_OVO:
Who can join?
To be eligible to join Power Move, you need to:
- be an OVO customer and have your energy supplied by us
- have downloaded the OVO app and unlocked Beyond
- have a working electricity smart meter
- have a credit meter
- have a single rate tariff only (e.g. not Economy 7 or Economy 10)
- have an active Direct Debit
- have opted into half-hourly meter reads for billing (you can do this when you join)
- have opted into half-hourly meter reads for settlement (you can do this when you join)
- have an active email address
Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.
Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
What if my smart meter stops communicating?
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
See our guide to fixing common smart meter issues.}
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Join Power Move today
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
Hey
I asked the team this morning if there’s any delays and this is an updated version of the communications made over the course of this month whilst they done some testing.
“Our consumption data collection and calculation process previously ran from 1pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day, after the calculation process has been completed, so for the day before you may have been classed as 'no-data' and is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.
We've now moved our process to run later in the day, and have been testing to ensure this pulls through as much data as possible, there will be some circumstances still where we couldn't retrieve any data for a genuine reason, however the tests have seen a dramatic reduction in the amount of customers with 'no-data' we've had so far in October.
At the end of October we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end of month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end of month results then we will honour the more positive result and reward.”
Basically speaking when they were collecting the data needed to calculate your Power Move data the system was running too early and causing some of the data to be missing. They’ve trialled a new time for collecting the data and seen a huge improvement so far. They’ll need to process payments this month manually which means a small delay until the credits arrive but it’s nothing to worry about.
Things should return to normal in November with the process being fully automated and the feedback we’ve had from users has helped us make improvements that’s helping everyone. If you have any follow up questions let me know!
9:20pm Working.
11pm not working.
Today Working.
Just thought I'd clear that up.
1 person likes this
Since I had issues with the new Beyond scheme at the beginning, it concerns me. Can you or someone enlighten me or look into it please?
Updated on 07/03/25 by Emmanuelle_OVO:
Who can join?
To be eligible to join Power Move, you need to:
- be an OVO customer and have your energy supplied by us
- have downloaded the OVO app and unlocked Beyond
- have a working electricity smart meter
- have a credit meter
- have a single rate tariff only (e.g. not Economy 7 or Economy 10)
- have an active Direct Debit
- have opted into half-hourly meter reads for billing (you can do this when you join)
- have opted into half-hourly meter reads for settlement (you can do this when you join)
- have an active email address
Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.
Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
What if my smart meter stops communicating?
To take part, your smart meter needs to be working and connected to the internet.
We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move.
See our guide to fixing common smart meter issues.}
Check out our website for the latest challenge information:
https://www.ovoenergy.com/power-move,
Join Power Move today
Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.
The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
Check our FAQs to find out more. Power Move terms also apply.
Hey
I asked the team this morning if there’s any delays and this is an updated version of the communications made over the course of this month whilst they done some testing.
“Our consumption data collection and calculation process previously ran from 1pm each day, collecting consumption data from the day before. We've since identified that some data now doesn't return until later in the day, after the calculation process has been completed, so for the day before you may have been classed as 'no-data' and is why some of you may have seen in your progress update that we don't have enough data to calculate your progress.
We've now moved our process to run later in the day, and have been testing to ensure this pulls through as much data as possible, there will be some circumstances still where we couldn't retrieve any data for a genuine reason, however the tests have seen a dramatic reduction in the amount of customers with 'no-data' we've had so far in October.
At the end of October we will calculate rewards and look to pull through data from the first 2 weeks of October that have previously been flagged as not having any. We will only use this data for your end of month results if it positively impacts your peak %, e.g. you now earn a reward or go up a tier, if it would negatively impact your end of month results then we will honour the more positive result and reward.”
Basically speaking when they were collecting the data needed to calculate your Power Move data the system was running too early and causing some of the data to be missing. They’ve trialled a new time for collecting the data and seen a huge improvement so far. They’ll need to process payments this month manually which means a small delay until the credits arrive but it’s nothing to worry about.
Things should return to normal in November with the process being fully automated and the feedback we’ve had from users has helped us make improvements that’s helping everyone. If you have any follow up questions let me know!
The problem seems to have been solved - for me at least - as I eventually found a message on the power move section of the app saying I’d managed to hit target well enough to get the £12 for October. All this after more than 2 weeks of it saying my meter wasn’t sending any information despite every half hour reading showing up for those 2 weeks.
Hopefully it’s all fixed successfully now - I was beginning to lose my sanity & the fight with my grandson who insisted he could use the PlayStation if the readings weren’t working..!
Thanks for that Chris. It sounds like a tall order going through each customers record one at a time - though I doubt doing it manually doesn't exactly mean that? But either way I trust from your reply they know what's going in and will sort it.
The “Not enough date” issue was resolved by the second week according my own account/app with a reading of 2.2%. The end of month was 2.8%. So whether they use just the first 2 weeks or the whole month, it shouldn't make any difference there.
(Fyi It's such a low percentage because I go out for a 3 hour walk during peak period)
Hah! If only. Just put a magnet on the meter.
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