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Chris_OVO
Community Manager
Chris_OVO
Community Manager
September 23, 2024
PinnedNews

Power Move going into Beyond - new challenge information

Power Move going into Beyond - New Challenge Information

Updated on 11/06/26 by Ben_OVO

Power Move is now live in the OVO app/Beyond. If you already have consented to HHR before, when you go back to the home screen after providing consent you should see the Power Move tab again with "Join Now", if you click on this, you'll be able to complete sign up. If this is your first time providing consent, you will be emailed once the meter settings have been updated. Please note, you will need to have the most recent updated version of the app, if you're on an older version you may not be able to see Power Move so please make sure you update your app to the new version.

 

 

 

Hi everyone,

 

Throughout 2024 so far customers have saved over £1.3 million by shifting their energy and making greener choices with Power Move.

 

Ahead of the next challenge starting October 1, we have a few changes we wanted to let you know about.

 

Power Move will now be exclusive to Beyond. 

If you want to take part in the next, and future Power Move challenges, you'll need to join each challenge when it opens in Beyond. Beyond is our free Energy Savings Account - you can read more about Beyond here.

To unlock Beyond, you’ll need to download the OVO app, have a smart meter and pay by Direct Debit. 

You won’t be able to opt in or see the new challenge details in the Power Move section on your online account. 

We also won’t be auto-enrolling current Power Move customers onto the new challenge, but will be contacting customers when the new challenge is available to opt in.


Changes to eligibility 

To take part you will need to have a single-rate meter, pay by Direct Debit, and have a smart meter. Multi-rate meters, like those used for Economy 7 or Economy 10, can’t be used for Power Move from October 1.

We're looking at how we can include more customers in the future.

 

Updates via the OVO app

You’ll soon be able to see your progress through the app. When the new challenge is live, sign in to your account and select 'Power Move' on the home screen.

Don’t have the OVO app? Download it from the App Store or Google Play Store.

 

New tiers and rewards

We’ve made the monthly peak usage targets easier for the next challenge, and increased the rewards. Peak times for this challenge will be 4pm-7pm and the rewards are:

 

  • 12.00% to 10.01% = £3
  • 10.00% to 8.01% = £6
  • 8.00% or less = £12

 

Thanks

The OVO team

 

    117 replies

    Show previous replies
    Super User
    BeePeeSuper User
    Super User
    September 24, 2024

    I must confess I too am confused.

    I have been taking part in the Power Move Challenge since September 2023 and have benefitted most months.

    So I am on an E7 tariff, and my meter supports dual rate. Not by choice, but because the house was fitted with a dual rate meter. Come the swap to a smart meter they changed like for like. I would actually pay slightly less if I was on a single rate tariff. When I was with British Gas they happily swapped me to a single rate tariff. When I moved back to OVO, they put me back onto E7 (I assume because the meter is dual rate).

    There seems to be an assumption that people on E7 tariffs are heavy users off-peak. From personal experience this isn't so, just a hangover from when the house was built 35 years ago.

    Annually: Petrol 1315l to 442l, Electricity 3779 kWh to 2465 kWh, Gas 17,853 kWh to 9128 kWh. 20 years of monitoring and tweaking.
      Chris_OVO
      Community Manager
      Chris_OVOAuthor
      Community Manager
      September 24, 2024

      Four months ago, I reported an apparent error in Power Move which meant that I was summarily discharged from the scheme. @Emmanuelle_OVO did her thing and got an admission from the PM team: “We know this is a live issue impacting some of our customers. We're working on a resolution to enable you to re-sign up again and we'll let those impacted know once this has been rectified.”

      Sadly, I have to say that (a) no resolution has been forthcoming, (b) nothing has been rectified, and consequently (c) there has been nothing but silence from them. Living in hope, I adhered to the terms of the challenge and have been very careful to keep my peak-period usage below the threshold for maximum reward ever since.  

      The error I’m seeing now when I try to sign up has changed in the past few days. It used to say notSmartMeter (I’ve had a smart meter since March 2017). Now it says invalidMeterReadFrequency (my reading frequency has been set to half-hourly from the beginning, re-asserted as soon as the option page was released a few days ago). 

      Someone’s not being completely honest here ...

      Hey @Firedog, 

       

      I heard that this is still an ongoing issue, and I’m sorry it’s still affecting you. They’re still working on solving what’s blocking it, and as soon as we know more and have a solution, the plan is to notify the affected customers.

       

      Renewable energy jokes never get old.
        Chris_OVO
        Community Manager
        Chris_OVOAuthor
        Community Manager
        September 24, 2024

        Hey @BeePee,

         

        So I am on an E7 tariff, and my meter supports dual rate. Not by choice, but because the house was fitted with a dual rate meter. Come the swap to a smart meter they changed like for like. I would actually pay slightly less if I was on a single rate tariff. When I was with British Gas they happily swapped me to a single rate tariff. When I moved back to OVO, they put me back onto E7 (I assume because the meter is dual rate).

        There seems to be an assumption that people on E7 tariffs are heavy users off-peak. From personal experience this isn't so, just a hangover from when the house was built 35 years ago.

        If you believe that you’d benefit from a single rate meter, then it’d be worth chatting with our Support Team to ask if this is something they could support you with. I’m sorry that you’ll not be able to participate in this challenge. The team is working hard to include E7/E10 customers in future challenges. 

        Renewable energy jokes never get old.
        Rank 5
        Lucky2
        Rank 5
        September 24, 2024

        Well to say I'm peed off is an understatement. Why is my meter suddenly not supported after all these years of doing Power Move. Maybe it's because I hit the top target every month and it's costing OVO to much money. And why does it say we are looking at how we can include meters like yours in the future when Ovo have been up to now anyway the £10 credit really helps me out.

        All the incentives to stay with OVO are now gone I really wish I hadn't signed up for the Fixed deal now.

         

          Rank 3
          sankarram90
          Rank 3
          September 24, 2024

          Same here. They wouldn't me an offer me a fixed plan because of Economy 10 and now stopped access to Power Move. 

          Can't see much worth in staying with them.

            Rank 5
            Lucky2
            Rank 5
            September 24, 2024

            @sankarram90 I agree I'm so angry I just can't understand why multi rate meters are no longer included after all this time.

            It's been one thing after another lately with Ovo from trying to get my £25  Tesco Points and now this I've really had enough. 

              Newcomer
              JoCarroll
              Newcomer
              September 24, 2024

              Me too - my Economy 7 meter no longer qualifies. I hope they sort something for the hundreds of us (probably much more than hundreds) now excluded, or a lot of us will be looking for better deals elsewhere.

                Rank 5
                Lucky2
                Rank 5
                September 24, 2024

                @JoCarroll  so when does the Winter Power Move Start ?

                Newcomer
                EasyLiving
                Newcomer
                September 24, 2024

                Quite reasonably Ovo aims for maximum profit, which includes being considered a ‘green’ company these days.

                Power Move is all about profit. Ovo will make more profit buying and selling energy at non-peak times. It incentivises customers to use more energy at off-peak times, thus increases profits. That also demonstrates that it is a ‘green’ company, both objectives at very little company cost.  Two birds with one objective, little cost and effort.

                Rank 5
                Lucky2
                Rank 5
                September 24, 2024

                @sankarram90 sorry to ask again but what month does the winter power move start please 

                Show more replies
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