Power Move going into Beyond - new challenge information

Oh no 😭 I get the power move nearly every month and it helps so much but I'm on Economy 7 😭

@lousimps Likewise. I’m on E7 and kept on getting emails to join which I was surprised about because I didn't think an E7 account qualified but I joined and was accepted but now told I don't qualify from October which is disappointing but hopefully be able to rejoin later on.

I supose that it’s one way of promoting the Beyond app, and getting more customers to download it.

TBH as I live in a housing association property, (so no solar panels and boilers and repairs are already taken care of), can’t drive for medical reasons, and live miles from the OVO arenas, there isn’t a lot in Beyond that has been of interest to me.
But it looks like I’ll now have to get it anyway if I want to continue with Power Move.

PS. In case anyone else noticed the ommision, I’ve already asked backstage for the above announcement to have clarification added about weekend useage in this new challenge.

Hey @lousimps,

I’m sorry that this change will affect you! The team are looking at how to include E7/E10 customers in the future and any changes again will be published as an article here on the Forum. Hopefully we’ll be able to welcome you back to Power Move soon! 

@Peter E I know we’ve had a chat about this through private message and thought I would add a public response regarding any emails that members may receive. If anyone else has received any emails about the new challenge starting before today and are on either E7/E10 please disregard these as you’ll not be eligible at this time. 

@Nukecad It’s nice to see that our offers are all going to be in the one area so it should make customers journeys easier than before. Beyond has exceeded our expectations with how many customers have signed up so far. We’re adding more and more offers to the Beyond app from local discounts to bigger offers on things like Solar etc (I know you said this doesn’t impact you but just added for reference). Hopefully we’ll add more things along the journey that you can take advantage of!

@Chris_OVO Has clarified that the new Winter Power move includes weekends as being all off peak (same as the current challenge).

https://www.ovoenergy.com/terms/powermove-challenge/d46897ef-f7c0-4429-af53-0e8c3532d092

Time slot

You’ll need to shift your energy use out of peak times (4pm to 7pm, Monday to Friday) to reach the monthly target levels. The energy you use on weekends will be included in the challenge. That means the monthly targets will look a little tougher. But it’ll be easier to lower the energy you use at peak times - because weekends count as off-peak for this challenge.

Sorry everyone I should have added this on the thread but I can confirm the times and peak/offpeak status as above. Thank you to @Nukecad for noticing this and adding it to the thread for everyone 🙂

How come I could do it previously and can't now? What's changed?

It’s possible that Power Move didn’t play well with E7/E10 setups. I suspect it’ll return in the future once the bugs are ironed out.

Four months ago, I reported an apparent error in Power Move which meant that I was summarily discharged from the scheme. @Emmanuelle_OVO did her thing and got an admission from the PM team: “We know this is a live issue impacting some of our customers. We're working on a resolution to enable you to re-sign up again and we'll let those impacted know once this has been rectified.”

Sadly, I have to say that (a) no resolution has been forthcoming, (b) nothing has been rectified, and consequently (c) there has been nothing but silence from them. Living in hope, I adhered to the terms of the challenge and have been very careful to keep my peak-period usage below the threshold for maximum reward ever since.  

The error I’m seeing now when I try to sign up has changed in the past few days. It used to say notSmartMeter (I’ve had a smart meter since March 2017). Now it says invalidMeterReadFrequency (my reading frequency has been set to half-hourly from the beginning, re-asserted as soon as the option page was released a few days ago). 

Someone’s not being completely honest here ...

Out of ignorance I'm not sure how E7/E10 could be an issue. Simplistically (well inside my head) the power usage percentage is calculated in exactly the same way as a single rate and it would work in the same spreadsheet. The only complexity is calculating the cost using two (or more) different rates but that is not part of PM.

However, logically there may be an issue that if you are already getting a discount on your cheap rate why should you get a second discount when you will almost certainly get the reward for meeting the PM percentage as your heavy usage has to be non peak by definition. That is why I thought E7/E10 users would not be eligible.

Any thoughts?