Insufficient Weekday readings for Power Move, even though my meter is sending readings

Though not specific to powermove or Plus  the above posts have prompted me to post. 

Forum Managers please note, repost this as you see fit  to a suitable heading, but please do not delete as the issues need airing.

OVO allready has one of the lowest ratings for customer service among the providers, I post this in an effort to help change that 

1. This Forum purports to be about assisting customers with their queries etc. about green energy and the relationship with OVO. There are some Forum Members  ( No Names) who say they do not want the site to become a complaints page.  Surely the whole purpose of any Forum between it’s customers and the company should have an element of collating similar problems and getting a timely resolution. The managersa of the Forum are derelict in their duty if they are not flagging this to the company, and If they are already doing so then the company is failing us in its lack of response.

2. I am a net annual green energy supplier to (Now ) OVO , and also a high volume user in the winter months. I have been in dispute with OVO since well before Christmas and due to a lack of response on all OVO’s part, Including Ramans Office, have had to resort to the ombudsman! I am not asking for a response here on the Forum to that position but believe OVO could be well advised to, with the help of the Forum and it’s seniors, provide a better response to customers.
3. All of these Schemes, Power Move, Power Move Plus, Enforced Smart meters etc.etc.  IMHO are just part of a large plot/ploy by the powers that be to remove the individuals control of their own needs as far as electricity and gas goes. CONSPIRACY THEORY? maybe maybe not bot how long before they tell us when we can and can’t use our power?
4. What Most Customers really need from their Electricity and Gas Provider is a ,”does what it says on the Box” Provide clean electricity and Gas at a reasonable cost, with Fair and accurate billing and prompt payments where money owed. Anything else is just costly froth!

Hi,

I wasn’t expecting any forum Member, managers or otherwise, to access any member accounts, I am a former senior engineer myself, but not from the power industry, Of course a supplier such as national grid will need to assess the impacts of energy use but they have been placed in this position by insufficient funding by successive regimes since the 70’s. The problem is not going to go away anytime soon as despite all the hype the great green revolution is just pouring into others pocket. Unfortunately I myself am precluded from Power move as the 3 phase meter that is used on my not insignificant solar array is deemed by OVO as Not “Smart”

That does not bother me as I am allready recompensed adequately for the energy I produce, but not including us in the “research” is skewing the figures. You are not wrong about peak time tarriffs, they are definately in the wind, but Jo public is being hoodwinked into thinking it’s all their fault. Come On Forum Members Wake up and start holding Companies/ governments etc.etc. to account, I dont mean revolution I mean Democracy! 

Revolution not required, what is needed is simple quality products from quality companies run by quality people. End of story!

This Forum is precisely the place for it, as it is this companies customers, (Forum members and readers) that are afffected by it’s actions!

everything else is just Flim Flam which ends up costing us all money!

This is not a call for a revolution it is a call to get back to good old fashioned values and ways of doing things and only changing that when there is proven value in doing so, stood us in good stead  till the 80’s but has gone steadily down hill since then. IMHO.

No personal attacks intended in this post!  

Hey @Colin Wheeler,

I’m sorry to hear that your account issue resulted in you having to go to the Ombudsman, this sounds like a really frustrating experience. 

Power Move and Power Move Plus are optional, and only customers who wish to take part, take part. 

We try to be as transparent as possible about the purpose of the Forum:

If it’s quick support or advice, or access to information on green energy and greener living from members with first hand experience, the OVO Forum has you covered. 

Moderators can’t fact check all content that’s posted, so don’t take everything you read here as proven, or factual. It’s just advice, it might be out of date, inaccurate, or simply an opinion. People here are happy to help, but that doesn’t mean they will always be able to fix everything. For more info on our responsibility for content you find on the OVO Forum, see section 10 of our T&Cs here.

Last winter I managed to hit the target each month and received all the discounts which I was really pleased with. 

This time is awful. Each week I find 2 or 3 days out of the 5 where Ovo say they can't get my data (even though on another page it says they are receiving my smart meter readings OK each day)

I haven't received the email we usually get half way through the month to tell me if I'm on target or not. So I presume because they're only getting half the readings they should, I won't be on target even though I've been doing exactly the same as last year so I'm sure I would've been within range IF they'd got all my data through. 

As for power move plus, well, for the hour they gave me last Wednesday, all I had on was the tv, no lights, nothing else, ( apart from fridge and freezer of course) my target was .2 and yet I used .32 in total for that hour so to me this seems totally unachievable and a waste of time trying.

Power move plus aside, I feel so frustrated that I'm doing all I can to reach the targets for power move, but due to gremlins in the system somewhere I won't reap the benefits because Ovo are not getting all the data required. I feel like it's not worth the effort if I'm doing all this to swap my usage to hit the target and then it's all for nothing. 

It says tus 9th, fri 12th Mon 15th 18th 19th 22nd all like this below. There's only one weekend day (Sunday 14th) which doesn't have the data, all the other weekend days do and I know they don't count. So frustrating. 

Thank you Jeffus and BPLightlog for all the info. 

No I haven't used anything like that. I didn't even know there was such a thing lol. If I get a chance I'll look into it thank you. 

Hey @Jooliewoolie 

I’m sorry to hear about the issue you’ve been having this time around with the meter data.

Our volunteers have left some really good advice, let us know if you give any of the third parts apps a try.

Do you know if the meter reading schedule is set to every half hour? If not, or you’re unsure, it might be worth contacting the Support Team to have this updated.

The following is from a similar topic, I’ve also linked below to this topic so it might be worth checking that out too;

“Our Power Move team have automated systems that determine if we have enough half hourly data to work with for that month. 

• We need 48 HH meter readings per day so if the smart meter does not provide 48 it will be considered a non-communicating meter for that day
• We have a 1pm daily cut off and if the data arrives after (for the previous day) then it would not be captured so it would be classified as a non-communicating meter for that day even if they would see the usage in their account”

Keep us updated with how you get on.

Don’t forget the other criterion: late arrival of the HH data. This is what OVO said last time you complained about this:
  

Sadly, neither we nor OVO have any control over either of these, so some users like you will be just unlucky.

Well l don’t understand that at all. l just got an email to say l didn't   meet targets for march it is quite hard at times. I do use appliances different times when they suggest to. not always is it easy. like we having a cuppa why should you go without.

That's a good point, but can also have its own issues. For reasons that I've still not had an answer from OVO about my gas meter readings work as you'd expect, and can be viewed on third party apps like Loop, Ivie, etc due to the DCC access. My electric meter, for reasons known only to itself, is sending readings to OVO but not via the DCC it seems. So I can't access my data via a third party, not I assume switch suppliers because they wouldn't be able to get my readings. WAN is obviously fine since the gas readings go through OK, LAN must be ok too for the same reason. All communication goes through the electric meter so I'm stumped as to how the meter that sends the information doesn't seem to be sending its own data. 

I seem to be stuck at the moment in a OVO blame DCC and DCC blame OVO type loop.

@GrumpyTrucker try this tool: https://homebrew.n3rgy.com and let me know what errors or warnings you get. Be careful to redact personal info first!

In that case, flag this via https://smart-meter-help.ovoenergy.com if you haven’t already. What you’re seeing there isn’t meant to happen.