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Rank 9
DuncanL
Rank 9
October 29, 2025
Solved

Why can't I see the new Beyond, free 2 hours heating offer?

  • October 29, 2025
  • 32 replies
  • 839 views

Earlier this week the App was showing a headline in Beyond Rewards inferring that Free Hours was returning.  It has now disappeared - is there a prospect of Free Hours coming back or did it appear in error ?

    Best answer by DuncanL

    Updated on 14/11/25 by Abby_OVO

     

    Rebooted my iPad and it has magically appeared !  Must have been something to do with caches or some such technospeak. 

     

    Please ensure your OVO app is up to date in the app store if you’re still having issues after trying both of these steps, do let us know below.

    32 replies

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    Rank 1
    cbj
    Rank 1
    October 31, 2025

    If you have joined ‘Beyond’, I found it under ‘Offers’ at the bottom of the App; you need to scroll down a bit and should appear with a ‘NEW’ against it.

    Rank 4
    Belinda5
    Rank 4
    October 31, 2025

    If you have joined ‘Beyond’, I found it under ‘Offers’ at the bottom of the App; you need to scroll down a bit and should appear with a ‘NEW’ against it.

    No, not there either. I'm only getting Power Move, see your latest progress under Beyond Rewards and no New offers.

    Ah I found it by clicking on See All. Thank you for your help cbj.

    Rank 4
    Belinda5
    Rank 4
    October 31, 2025

    Ok so now Ive found it, it wont let me sign up. Clicking on the button but nothing happening. Checked back on the home page and it's still not showing under Beyond Rewards section. 

    Nukecad
    Super User
    NukecadSuper User
    Super User
    October 31, 2025

    Hi ​@cbj ,

    As you’re Electric Only, there’s no slots for you this time around - just remember to bash the button in the app every week and you’ll get the credit automatically.

     

    You still pick a slot, but as an electricity only customer it doesn’t matter which slot it is as long as you do remember to pick one each week.

    I said, Hey - Watts going on.
    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 3, 2025

    ​@Belinda5 are you still unable to sign up? If so please delete your app and reinstall it so that you’re on the latest version, then try again.

     

    Once you’ve done this please let us know if its working.

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    Newcomer
    MarkShaw
    Newcomer
    November 4, 2025

    @Ben_OVO i have followed suggestion you made to others about removing the app and reinstalling, the button is there but if i click on it nothing happens. 

    Newcomer
    MarkShaw
    Newcomer
    November 4, 2025

    @Ben_OVO i have followed suggestion you made to others about removing the app and reinstalling, the button is there but if i click on it nothing happens. 

    ​@Ben_OVO 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 5, 2025

    ​@MarkShaw good morning, and thanks for letting me know.

     

    Please can you contact our Support Team and send them screenshots of this. Also, let them know what device you are using. You’ll also need to let them know which app version you’re on. You can see this by clicking the person icon on the home screen (top right), and then selecting ‘App version details’. The Support Team will then raise a tech ticket (we call this a CCSD) to our IT team.

     

    Let us know how you get on.

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      Rank 2
      Suze_b18
      Rank 2
      November 5, 2025

      @Ben_OVO i have followed suggestion you made to others about removing the app and reinstalling, the button is there but if i click on it nothing happens. 

      ​@Ben_OVO 

      Same here! It does nothing yet the free heat pump option below it opens fine. This just sucks. 

       

      Rank 2
      Suze_b18
      Rank 2
      November 5, 2025

      Don’t bother contacting support. They can’t help as its ’app Only exclusive’….

       

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      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

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