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Rank 9
DuncanL
Rank 9
October 29, 2025
Solved

Why can't I see the new Beyond, free 2 hours heating offer?

  • October 29, 2025
  • 32 replies
  • 839 views

Earlier this week the App was showing a headline in Beyond Rewards inferring that Free Hours was returning.  It has now disappeared - is there a prospect of Free Hours coming back or did it appear in error ?

    Best answer by DuncanL

    Updated on 14/11/25 by Abby_OVO

     

    Rebooted my iPad and it has magically appeared !  Must have been something to do with caches or some such technospeak. 

     

    Please ensure your OVO app is up to date in the app store if you’re still having issues after trying both of these steps, do let us know below.

    32 replies

    Show previous replies
    Newcomer
    MarkShaw
    Newcomer
    November 5, 2025

    ​@Ben_OVO ​@Suze_b18 - Keep trying seems to work - I had a ticket raised which they said would take 2 days to be looked at - suddenly now the button does something. OK first couple of times it wouldnt let me book a slot but finally after restarting app a few times i have my first slot booked…..

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 6, 2025

    Thanks for letting us know ​@MarkShaw!

     

    ​@Suze_b18 when you contacted Support did you ask them to raise a tech ticket as I specified above?

     

    When you speak to them by all means reference this Forum thread. I’ve reported this issue internally as well. 

     

    To confirm, I’ve tried on my own app and it’s working fine for me, so this definitely isn’t an issue affecting every customer. ​@Suze_b18 please also try selecting ‘Offers’ at the bottom of your screen, and going through that way’.

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