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Rank 9
DuncanL
Rank 9
October 29, 2025
Solved

Why can't I see the new Beyond, free 2 hours heating offer?

  • October 29, 2025
  • 32 replies
  • 839 views

Earlier this week the App was showing a headline in Beyond Rewards inferring that Free Hours was returning.  It has now disappeared - is there a prospect of Free Hours coming back or did it appear in error ?

    Best answer by DuncanL

    Updated on 14/11/25 by Abby_OVO

     

    Rebooted my iPad and it has magically appeared !  Must have been something to do with caches or some such technospeak. 

     

    Please ensure your OVO app is up to date in the app store if you’re still having issues after trying both of these steps, do let us know below.

    32 replies

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    Rank 9
    DuncanLAuthor
    Rank 9
    October 29, 2025

    I'll give re-installing a try

    Rank 9
    DuncanLAuthor
    Rank 9
    October 29, 2025

    Deleted App and reinstalled but it made no difference. Still can’t see A Little Help With Your Heating.

    Unless someone from OVO is reading this, not sure how I can get any further.

    Firedog
    Super User
    FiredogSuper User
    Super User
    October 29, 2025

    Unless someone from OVO is reading this, not sure how I can get any further.
      

    See here: 
     


    I’m sure ​@Chris_OVO will be happy to help out. 

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Rank 9
    DuncanLAuthorBest Answer
    Rank 9
    October 29, 2025

    Updated on 14/11/25 by Abby_OVO

     

    Rebooted my iPad and it has magically appeared !  Must have been something to do with caches or some such technospeak. 

     

    Please ensure your OVO app is up to date in the app store if you’re still having issues after trying both of these steps, do let us know below.

      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      October 30, 2025

      Hey ​@DuncanL,

       

      Sorry for the late reply! I’ve been caught up with an article this morning.

       

      Thanks for the nudge, ​@Firedog and i'm really glad to hear the issue sorted itself out. If you run into any more problems, just give me a shout! I’d love to help and can reach out to the team if needed. 😊

      Renewable energy jokes never get old.
      Rank 1
      cbj
      Rank 1
      October 31, 2025

      I had an email saying there was a new question so came on here to find out about it.

      After scrolling through the App, I found the relevant page and have signed up even though I am only an electricity user.

      It will be interesting to see whether the slot/s available will be of any advantage to me as I have solar panels too.  But no harm in having a look!

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 31, 2025

      Hi ​@cbj ,

      As you’re Electric Only, there’s no slots for you this time around - just remember to bash the button in the app every week and you’ll get the credit automatically.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Rank 1
      cbj
      Rank 1
      October 31, 2025

      And what is the best day to hit the button?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 31, 2025

      It resets every Monday around midnight, so I’d say do it every Monday morning.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Rank 4
      Belinda5
      Rank 4
      October 31, 2025

      I am a dual user. Ive logged out and back in. Ive deleted the app and reinstalled it. I still havent got the A Little Help With Your Heating showing on the app. Help please.

      ​@Chris_OVO 

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