Are there conditions to the free electricity offer?

104 replies
1136 views

I opted in for free electricity last Sunday, but OVO said I hadn't. Are there conditions?

Chris_OVOBest Answer

Community Manager

Hey @Vickiplum,

To clarify, are you referring to the free electricity offer for Beyond customers via the app, or are you asking about the new reward system being tested for Power Move Flex trial participants, where you can earn up to 2 hours of free electricity?

You can’t see previous slots but you can see upcoming slots on the app. I’ve left a screenshot of this below:

You can also find more information on our tour of Beyond below of what other offers are available

I hope this helps!

Renewable energy jokes never get old.

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TomThumb

Rank 6

@Abby_OVO Still not showing the free 2 hours electricity after force closing the app & iPad restarted again

Not showing on my android smartphone either, also closed down the app & a phone restarted.

Tom…

3 meters: Smart Gas & Smart Elec / Traditional Gas meter

Abby_OVO

Community Manager

Hey @TomThumb

The Beyond team would like to take a further look into this for you. I’ve sent you a private message, if you could respond, we’ll see what they can do to help sort this.

Currently Playing: She's Electric

TomThumb

Rank 6

Cheers @Abby_OVO PM sent

Tom…

3 meters: Smart Gas & Smart Elec / Traditional Gas meter