Are there conditions to the free electricity offer?

Hey ​@costeek 

I sent that extra information over to the team who’ve confirmed they think this one might actually be a bug on their end, they’re currently investigating the matter. They are aware of the previous conversation and the same limitations shouldn’t be in place here so hopefully they can resolve this bug soon.

Hey ​@TomThumb 

Have you checked for any new app updates? The full eligibility for this period’s 2 hours free electricity are as below:

3.1 To be eligible for 2 hours of free home electricity, you’ll need to:

• be an OVO Energy Customer on any electricity only or dual fuel fixed tariff or on our standard variable tariff (not available to gas only customers or pre-payment customers);

• have downloaded the OVO Energy App;

• have signed up to OVO Beyond;

• have a working smart meter that sends us meter readings;

• pay by monthly Direct Debit (in accordance with the Direct Debit rules in our Core Terms:

• opted into half-hourly meter reads for billing (you can do this when you join);

• opted into half-hourly meter reads for settlement (you can do this when you join);

• use this offer for domestic use only;

• comply at all times with these Terms and our Core Terms.

3.2 If you do not meet/continue to meet the eligibility criteria in paragraph 3.1 above, you will no longer be eligible for the Offer. 3.3 The Offer may only be used once per household. You can find the full terms for this offer here.

If you’re still not seeing it appear in the app, please let us know, maybe with a screenshot of what you can see and we’ll do our best to help.

It was always quite clear that the offer would open this week so that you could choose days for next week.

From the Terms and Conditions (my highlighting):

1. About this offer

By joining the Offer, eligible customers can choose 2 hours of free home electricity (unit rate only) each week, up to a maximum of 8 hours each month, subject to the exclusions noted in these Terms.

You can join up to the Offer and select your weekly hours within the OVO Energy app from 18 May 2026, the first week of free electricity will be 25 May 2026. The Offer will close to new joiners on 12 July 2026 and the free electricity slots will end 2 August 2026 @23:59pm.

That is the way that the Free Energy offers have always worked you pick in one week the free hours that you want in the next week.

​​​​@Abby_OVO  I fulfil all the listed criteria, I’ve also been part of the last free 2 hour giveaway,

but I’m still unable to locate the new free 2 hour promo in the ovo app, 

can’t find it referenced on the app home or reward tab,

iPadOS 26.5 / ovo energy app 22.1.0

Tom…

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one. 

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one. 

 

I can see this page on the app but not where I can register or choose a time slot.   Where exactly is it?

At my phone it appears next to the ‘Power Move’ tab. Both – at the home page and on the ‘Beyond’ one. 

 

I can see this page on the app but not where I can register or choose a time slot.   Where exactly is it?

Hmm let me register and choose slots this time. 

It is clear from the Terms and Conditions, but not from the original graphic.

This implies that the first week is 18th May, not 25th.

Ah, I see what you mean.

TBH, I'm sure the person who writes those works in advertising most of the time  (Where headlines don't always reflect the facts).

Hey ​@TomThumb 

The team have asked if you’d be able to make sure the app has been fully closed down, and restart the app up again after it’s been closed. (ie hard close where you swipe it to totally close). 

Hopefully that’ll help, but if not do come back and let us know.