Are there conditions to the free electricity offer?

Morning ​@TomThumb, 

I’m sorry to say that this issue is still with our internal team to be fixed at the moment. We’ll let you know when we hear back from them with another update. I really hope they can get this fixed for you ASAP.

Please could you try deleting the app from your Android smart phone completely, and then reinstalling it? This’ll mean you’re on the latest app version. Let me know if this makes any difference.

Cheers!

​@Ben_OVO  Still no joy after a reinstall.

I'm more intrigued as to why my account seems ineligible more than the reward itself.

S24 / app version 22.2.0 / update version embedded 

Tom...

​@TomThumb thank for this info - much appreciated. We’ll relay this to our Beyond team internally, and hopefully they’ll have a fix in place soon 🤞. This is a frustrating one and, as of yet, we haven’t seen any other customers with the same issue.

We’ll be in touch as soon as we have an update for you. Thanks for your continued patience!

Thanks ​@Ben_OVO 

 If it hadn’t been for forum, I wouldn’t have even known the free 2 hour electric promo was happening again.

Tom…

Result 👍

I am now able to participate in the 2 hour free electricity promo.

After reinstalling the energy app several times over the last few weeks with no change,

 the same process today did the trick.

Not had word of any backend account changes, no app or iPadOS updates my end, so no answers as to why the promo took so long to be pushed thru.

Thanks to the ovo mods for running with this.

Tom…
 

app is down (due to maintenance) and I can’t see what time my slot is tonight. I only vaguely remember it’s some time tonight either 9 or 10 but I don’t remember. Probably 9pm seeing other people’s screen.

Hey ​@lampuiho 

Just so you know, you can actually add the slots directly to your calendar from the OVO app - that way you won’t miss another slot, even if there’s maintenance.

You can then edit the event to notify you ahead of time.

You can also set OVO app notifications for things like these reminders. If these are allowed on your device, you should receive a reminder roughly 30 minutes before your next slot. You can check this in your profile within the app, under Settings, then into ‘Notifications’. 

I hope this helps.

Hey ​@TomThumb 

Thanks for updating the thread, I’m glad we managed to get there in the end!😁

Too late. Besides, the reason I never used it is because I don’t use the calendar app.
I only use the outlook website.
I hardly ever use my phone. I use my PC most of the time.

Hi,

I have just read about the 2 hrs free energy Beyond members should be able to utilise within the app. However, I cannot for the life of me find it in my app. I've looked everywhere, read posts on here regarding where to find it but I can't see it anywhere in my app.

We've been Beyond members since 2024 and are signed up to the solar panels offer and we have Charge Anytime for our EV. But within the ‘Rewards’ section of the app, there's no mention of this 2 hours free energy thing? I've tried uninstalling and reinstalling the app but that didn't help.

Having read through a number of posts here on these forums, it appears that confusingly some people get two hours of free gas and some get two hours of free electricity! 
 

Any advice appreciated.