Why am I having issues with the new OVO Pay As You Go app?

On my app the new one it shows my gas top ups but not my electric. I have made two payments over two weeks and it doesn’t show. One of them didn’t even go on the meter but took it out my bank 😡

Hey ​@costeek, 

We're aware of a current outage with the app, and the team is working hard to restore it as soon as possible. Thank you for bringing it to our attention 😊 I’ll update the thread when I hear it’s been resolved!

Having fun being on here? These lot make you run around in circles. Whether it is the support team or the forum team...

I've spoken to the support team twice in the last 2 weeks. Apparently they are out of stock. 

Exact same excuse was given to me a few years a go. 

I don't appreciate your nonsense. 

This is exhausting. How much rubbish have we got to deal with? 

This app was working fine up until 3-4 weeks ago. What has happened since then? The app is littered with issues. 

My app is stuck at "sorry for the wait, there appears to be a problem with the connection"

Edit: I updated the app and still cannot login. 

I topped up my electric smart meter 24 hours ago and my new balance hasn't registered on the app or my IHD.

Has anybody else had any difficulties since the app updated on 1/7/26?

Thanks

This is exactly the problem im getting when i try to create account. Manage to top ip fine with the top up app so dont understand why i cant register for the new app. Ive spoken to live chat numerous times over the last 3 months and still no closer!

I too am having a problem with not being able to top up electric on the new app

Hi, I’ve downloaded the new Ovo app and only my gas account is on there. Could anyone tell me how I get my electricity account on there please? 

Hi since Friday I used new app my meter is not updating I have 2 accounts on my app one is fine and other keeps giving me a code to enter I also tried old app it’s still not going on