Why am I having issues with the new OVO Pay As You Go app?

The new app has been working fine for the past how ever many weeks. 

However, today I attempted to top-up but the 'continue' button led me to nowhere. 

I have a feeling it was due to my getting a new bank card and I needed to update the payment details. After looking around the app, I realise there isn't a place where I can actually do that?!

I logged out and tried to log back in with same credentials but with no luck. I even did a fresh install and still no luck? 

Any idea what is going on? Is it a server side issue? 

Morning ​@Shaiakh and welcome to the OVO Forum.

Sorry to hear of the issues you’re experiencing. I’ve relayed this info to our Product team, and will let you know what they come back with. I’m hoping this is just a momentary issue that they’re aware of.

​@Shaiakh please could you send a screenshot of the exact page where the ‘continue’ button isn’t working - many thanks.

Hi ben, any update? My balance still hasnt been update since thurs/friday?

Here you go. 

Morning ​@Hallokath, I hope you’re well.

Our app team have come back and recommended that you contact our Support Team, as the delayed balance updates may be due to a communication issue with your smart meters. 

Let me know how you get on when you speak to them. It might be the case that the reading schedule of your smart meters needs to be set to half-hourly, which is a quick fix, and allows your app balance to update as frequently as possible.

Morning ​@Shaiakh, and thanks for the screenshot. I’ve sent you a private message - get back to me when you can 👍.

​@Hallokath please could you also confirm whether you’re using Apple or Android? Many thanks.

Android

​@Shaiakh could you also confirm whether you’re using Apple or Android?