When i try to register for the new ovo app i get a message saying sorry details dont match. I am on a pay as you go meter for electric and gas and worried that i wont be able to top up online when the top up app closes. I have spoken on love chat numerous times and still no closer to being able to open my account!
Best answer by Chris_OVO
Updated on 16/07/26 by Ben_OVO
Hey
Have you contacted our Support Team to verify your personal information? The error message indicates that the information you are entering does not match what we have on file for your account, which is preventing access.
Recently, another I had another customer encountered a similar issue due to a slight discrepancy in their email address, but they were able to resolve it and successfully log in. I recommend reaching out to the team to review the information we have for you, so we can ensure it is accurate. You can find the contact details below, along with a guide that’ll help you navigate the online account / app once you’re logged in:
+4Updated on 16/07/26 by Ben_OVO
Hey
Have you contacted our Support Team to verify your personal information? The error message indicates that the information you are entering does not match what we have on file for your account, which is preventing access.
Recently, another I had another customer encountered a similar issue due to a slight discrepancy in their email address, but they were able to resolve it and successfully log in. I recommend reaching out to the team to review the information we have for you, so we can ensure it is accurate. You can find the contact details below, along with a guide that’ll help you navigate the online account / app once you’re logged in:
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
