Top Up isn't working online - what can I do?

Tough night last night. No TV or lighting. Using a gas camping stove in the kitchen to heat up food. Down to £2.30 on the credit meter. Just enough  to keep the fridge/freezer on for then ext 2 days before the switch over. Yes, I had to do it. Getting rid of OVO and gone with another supplier. I will tell as many as I can about this episode with OVO. They don’t deserve any customers. I have the money to pay for my electric and gas yet cannot.

​@rickyt we can’t assist you with adding the credit to your meters over the Forum, as we don’t have access to your account, or your smart meters. Please contact our Support Team as soon as you can, as they’ll be able to either fix your meter issue remotely, or book an emergency appointment, if the issue is with your meters.

I hope they can get this fixed for you ASAP.

Ben , have you seen the error messages above? I CANNOT put any credit onto the meter by any means. By Portal, by the Ovo website, not even using the payment cards at any of the Paypoint shops. Just what has a customer to do? I call and get a automated service.

I don’t care what anyone say’s to defend a company, this is no way to run a business or treat customers.

I’m down to £2 credit, once that is used up I can throw my food  out of the freezer. I have the money to pay for my gas & electric but there is no way to do it. I’ve used the portal for 3 years and sometimes used the payment cards but I’m not using any form of app of giving card details over the phone.

It doesn’t matter now as I have found  another company that ticks the boxes. I could now never recommend OVO/Boost to any friends or family. I am nearly 70 years old and this past few days has been one nightmare. I cannot use the cooker,washer, heating,kettle. I have unplugged every plug that’s on standby to save what credit I have left to keep the fridge/freezer running.

I’m using a camping  stove with a gas bottle in the kitchen to heat up water and meals.

It’s really laughable!

I had a call from a lady today saying how sorry they were for the inconvenience and a gesture of goodwill will be sent to my address. 

I have been happy with the service from OVO, I did like the idea of the portal for top up and it suited me. The new supplier is using the direct debit system with I was never fond of.

I’m not going to make a song and dance about what happened and will keep the episode to myself. I am however a little disappointed about leaving OVO but I thought it was  my only option. To be left with no electricity and no means of being able to top up on all the options that were normally available left me  a bit disheartened.

Hi ​@rickyt,

I’m sorry that you’ve decided to leave, and it’s a shame our Support Team couldn’t resolve this for you so that you could remain an OVO customer. 

Hopefully you’ll actually grow to like paying by Direct Debit now - the main benefit is that you can’t go off supply like you can when you’re a Pay As You Go customer. 

Wishing you all the best, and a smoother experience with your new supplier.

Cheers Ben for the kind words. Yes, its a shame I had to leave. We will see how the other supplier fairs. I was never a one for changing, if I got a good service I stuck with them, that went for car insurance and everything else.

take care